Heroix

&lt;div style=&quot;text-align:justify;&quot;&gt;&amp;nbsp;&lt;/div&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Operations &amp;amp; Technical Account Manager&lt;br /&gt;
Salary: &amp;euro;25,000 to &amp;euro;35,000&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;br /&gt;
&amp;nbsp;&lt;/p&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;About Our Client&lt;/strong&gt;&lt;br /&gt;
Our Client specialises in delivering cutting-edge cloud-based software solutions tailored to business needs. As an innovative technology provider, they aim to enhance the operational efficiency of their clients, offering solutions that simplify business processes and drive measurable results.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;br /&gt;
We are seeking a versatile and proactive &lt;strong&gt;Operations &amp;amp; Technical Account Manager&lt;/strong&gt; to oversee daily business activities, drive sales growth, and provide technical support within the telecommunications platform. This role combines client relationship management, sales, technical system configuration, and operational oversight to ensure seamless service delivery and customer satisfaction.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Operations Management &amp;amp; Client Services:&lt;/strong&gt; Manage day-to-day operations to guarantee smooth service delivery and client satisfaction. Serve as the primary contact for client enquiries, requests, and issue resolution. Collaborate with internal teams and external partners to coordinate service execution and maintain accurate client documentation.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Sales &amp;amp; Client Engagement:&lt;/strong&gt; Identify new sales prospects and actively promote products and services to current and potential clients. Prepare quotations, follow up on leads, close deals, onboard new clients, and nurture ongoing client relationships.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Technical Configuration &amp;amp; Systems Management:&lt;/strong&gt; Execute technical configurations on telecommunications platforms in line with client requirements. Administer various systems including CRM, billing, sales tools, and administrative portals to facilitate effective service delivery.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;IT, Security &amp;amp; Compliance:&lt;/strong&gt; Support the completion of due diligence questionnaires and respond to IT, security, and data protection audits. Work closely with IT and compliance teams to maintain regulatory standards and uphold data privacy best practices.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Business Support &amp;amp; Administration:&lt;/strong&gt; Utilise Microsoft Office applications to draft correspondence, manage records, update databases, and produce reports. Maintain and enhance internal systems, including websites and content management platforms. Assist with invoicing and budget monitoring to support operational efficiency.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Availability:&lt;/strong&gt; Provide 24/7 on-call support on a rotational basis or as required for business-critical issues.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Qualifications, Skills, and Attributes&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Education:&lt;/strong&gt; Relevant tertiary qualification or equivalent experience in telecommunications, IT, business administration, or related fields.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Experience:&lt;/strong&gt; Minimum of 2 years in a telecommunications or technology-related environment with exposure to operations, client management, and technical system configuration.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Language Skills:&lt;/strong&gt; Excellent command of English is essential; proficiency in Maltese is an advantage.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Communication Skills:&lt;/strong&gt; Strong verbal and written communication abilities to effectively liaise with clients, teams, and stakeholders.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Interpersonal Skills:&lt;/strong&gt; Demonstrated ability to build and maintain professional relationships with clients and internal teams.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Technical Skills:&lt;/strong&gt; Competent in CRM systems, billing and sales platforms, technical configuration of telecom services, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access).&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Organisation:&lt;/strong&gt; Excellent organisational skills with the ability to manage multiple tasks, documentation, and deadlines efficiently.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Self-Motivated:&lt;/strong&gt; Proactive, adaptable, and capable of working independently while managing diverse responsibilities.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Problem-Solving:&lt;/strong&gt; Skilled at identifying issues and implementing practical solutions promptly.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;What&#039;s on Offer&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Compensation:&lt;/strong&gt; Competitive base salary complemented by an attractive commission structure.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Working Hours:&lt;/strong&gt; Office-based role offering a hybrid working approach for flexibility.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Other Benefits:&lt;/strong&gt; Inclusive of the above compensation package with added benefits supporting work-life balance and professional growth.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Career Development:&lt;/strong&gt; Join a supportive and innovative team culture that encourages continuous learning and career progression.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;What Heroix Offers&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Confidentiality and Discretion:&lt;/strong&gt; Your job search will be handled with the utmost confidentiality and professionalism.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;CV Review:&lt;/strong&gt; Receive candid &amp;amp; constructive feedback to enhance your CV.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Interview Planning:&lt;/strong&gt; Get personalised prep sessions prior to your interviews.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Cultural Fit Assessment:&lt;/strong&gt; Understand the company culture to ensure it&#039;s the right environment for you.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Long Term:&lt;/strong&gt; Gain insights into the role and company for a long-term, stable career move.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Exclusive Opportunities:&lt;/strong&gt; Access a broader range of job opportunities.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Personalised Candidate Profile:&lt;/strong&gt; Stand out with a detailed profile highlighting your strengths and skills.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Ongoing Support and Guidance:&lt;/strong&gt; Benefit from continuous support throughout your job search process.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Networking Opportunities:&lt;/strong&gt; Leverage our extensive network of industry contacts for exclusive positions.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Time Efficiency:&lt;/strong&gt; Save time and effort with our efficient and effective recruitment strategies.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Tailored Job Matching:&lt;/strong&gt; Find the perfect fit with customised job matching based on your skills and career goals.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Feedback Loop:&lt;/strong&gt; Stay informed and engaged with regular updates and feedback on your application status.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;em&gt;&lt;strong&gt;Heroix - Rise to New Heights&lt;/strong&gt;&lt;/em&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;&lt;strong&gt;Follow Heroix on LinkedIn and Facebook to be the first to know about our exclusive job offers&lt;/strong&gt;&lt;br /&gt;
&lt;a href=&quot;https://www.linkedin.com/company/heroix-rise-to-new-heights/&quot;&gt;https://www.linkedin.com/company/heroix-rise-to-new-heights/&lt;/a&gt;&lt;br /&gt;
&lt;a href=&quot;https://www.facebook.com/Heroix.eu&quot;&gt;https://www.facebook.com/Heroix.eu&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p style=&quot;text-align:justify;&quot;&gt;&lt;span style=&quot;line-height:1.5;&quot;&gt;&lt;span style=&quot;font-size:13.5px;&quot;&gt;&lt;span style=&quot;font-family:&#039;Trebuchet MS&#039;, Helvetica, sans-serif;&quot;&gt;DIER Agency Licence No: 00412-2025&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;div style=&quot;text-align:justify;&quot;&gt;&amp;nbsp;&lt;/div&gt;