LaboPharm Ltd

&lt;p&gt;As an Order Processing Specialist at LaboPharm Ltd, you will play a crucial role in ensuring the smooth and efficient handling of customer orders. Your attention to detail and organizational skills will contribute significantly to our operations. &lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;- &lt;strong&gt;Order Management:&lt;/strong&gt; Process customer orders accurately and efficiently from receipt to delivery, ensuring compliance with company policies and procedures.&lt;br&gt;- &lt;strong&gt;Customer Communication:&lt;/strong&gt; Serve as the primary point of contact for customers regarding order status, inquiries, and any issues that may arise, providing timely and professional responses.&lt;br&gt;- &lt;strong&gt;Data Entry:&lt;/strong&gt; Maintain accurate records of orders, inventory levels, and customer information in the company’s database, ensuring data integrity and reliability.&lt;br&gt;- &lt;strong&gt;Collaboration:&lt;/strong&gt; Work closely with the sales and logistics teams to coordinate order fulfillment, manage stock levels, and resolve any discrepancies.&lt;br&gt;- &lt;strong&gt;Documentation:&lt;/strong&gt; Prepare and maintain all necessary documentation related to order processing, including invoices and shipping documents, ensuring compliance with regulatory and company standards.&lt;br&gt;- &lt;strong&gt;Problem Resolution:&lt;/strong&gt; Identify and resolve order-related issues, such as delays or errors, in a proactive manner, ensuring customer satisfaction.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills and Qualifications:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;- &lt;strong&gt;Education:&lt;/strong&gt; Associate degree or equivalent proven experience in a related field.&lt;br&gt;- &lt;strong&gt;Experience:&lt;/strong&gt; Previous experience in order processing, customer service, or a similar role is preferred.&lt;br&gt;- &lt;strong&gt;Technical Skills:&lt;/strong&gt; Proficiency in Microsoft Office Suite and experience with order management software or ERP systems.&lt;br&gt;- &lt;strong&gt;Languages:&lt;/strong&gt; Fluency in English (full professional proficiency) and Maltese (professional working proficiency) is required.&lt;br&gt;- &lt;strong&gt;Attention to Detail:&lt;/strong&gt; Strong organizational skills with a keen eye for detail, ensuring accuracy in order processing and documentation.&lt;br&gt;- &lt;strong&gt;Communication Skills:&lt;/strong&gt; Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.&lt;br&gt;- &lt;strong&gt;Problem-Solving Abilities:&lt;/strong&gt; Strong analytical skills to identify issues and implement effective solutions promptly.&lt;br&gt;&lt;br&gt;Join our team and contribute to the success of LaboPharm Ltd by ensuring our order processing operations run smoothly and efficiently.&lt;/p&gt;

Customer Service

Management & Operations