About This Job
At Epic, we believe in challenging the status quo, pushing boundaries, and constantly striving for better.
As Challengers, we embrace innovation and efficiency, always looking for new ways to create more value for our team and for our customers. We are Authentic, staying true to our purpose and delivering on our promise of a Great Network for Great Value. Our employees are Passionate, driven by the work we do and empowered to make a difference. And above all, we are One Team, working together, supporting each other, and celebrating our collective success.
When you join Epic, you become part of a dynamic team committed to innovation and excellence. You will have the opportunity to contribute meaningfully, develop your skills, and grow within a fast and forward-thinking environment.
Key Accountabilities:
- Promote the applicable product portfolio
- Understand customer needs and provide them with tailored recommendations
- Execution of CVM inputs
Key Performance Indicators:
- To optimize the clients experience
- Volume of renewals and upsells
- Value generation
- Customer satisfaction feedback
Core Competencies, Knowledge and Experience:
- Proactive with a positive mindset
- Team player
- Understanding key drivers of value in the telecommunications industry
- Excellent command of both English and Maltese languages is required
- Experience in telemarketing and/or sales and/or other customer-facing roles will be considered an asset.