Project Coordinator

Overview

We are seeking an experienced Project Coordinator. The candidate’s expertise will ensure that our customers receive top-notch customer care service. The key roles and responsibilities of the position will include, but are not limited to:

Role, duties and responsibilities:

• Manage and process all warranty claims, maintain detailed records, follow up on claims, and ensure timely submission and resolution with manufacturers and suppliers.
• Serve as the primary contact for customer warranty issues, communicate claim status and resolutions to customers and educate customers on warranty terms and conditions.
• Build and maintain relationships with manufacturers and suppliers and coordinate to resolve claims efficiently and ensure policy compliance.
• Provide technical assistance for warranty issues, assist in diagnosing and troubleshooting problems and coordinate with service technicians for repairs and replacements.
• Keep organized records of all warranty activities, prepare reports on warranty claims and resolutions and analyse data to identify trends and recommend improvements.
• Identify and implement improvements in warranty processes and develop standard operating procedures for warranty management.
• Work with sales, after-sales, and service teams for seamless customer experiences.
• Communicate effectively with all stakeholders.
• Coordinate with inventory teams to manage warranty parts and materials, and track the return of defective parts.
• Conduct quality checks on warranty work and address issues.
• Manage warranty-related projects, including scheduling and resource allocation.
• Provide support and assistance to the Project Specialist as required. This includes collaborating on warranty-related projects, assisting with technical issues, and contributing to the overall success of project initiatives.
• Any other duty that will be directed by the Operations Manager from time to time.

Candidate profile, requirements, skills:

• 2+ years work experience in warranty administration, customer care, or related role.
• Experience working in the maritime industry is preferred.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts and procedures to customers and colleagues.
• Excellent command of written and spoken English is essential.
• Must be deadline orientated, self-motivated and proactive, and commitment to delivering service excellence.

Benefits:

• An attractive financial package is being offered which is competitive and commensurate with experience.
• Yachthub prides itself to be an equal opportunity employer. We encourage our employees to take the various opportunities for personal and professional development and growth.
• A structured performance review is carried out at least on an annual basis and subject to discretionary salary review and performance bonus.

All CV applications must be submitted via the contact form below.