Quality Assurance Officer

• Update and maintain QA documentation, quality logs, and document registers to ensure regulatory compliance and quality assurance.
• Ensure that all documentation and processes adhere to Good Manufacturing Practices (GMP) standards.
• Support and maintain systems for efficient data and document management.
• Work closely with cross-functional teams to ensure smooth operations and compliance with internal and external quality requirements.
• Participate in audits and inspections, ensuring that all regulatory standards are met.
• Handle the receipt and reporting of customer complaints, including conducting follow-up investigations with both the manufacturer and customer to resolve any issues.
• Review Corrective and Preventive Actions (CAPAs) to ensure proper implementation and adherence, overseeing the CAPA Program for continuous improvement.

Review protocols and reports from various departments and external companies to ensure compliance with established quality standards