Rental Sales Agent - Airport Branch

Operated by Burmarrad Group in Malta, Enterprise Rent-a-Car has a world-class portfolio of brands, Alamo, Enterprise and National Rent-A-Car, operating a global network that covers 100 countries, over 100,000 dedicated team members, and over 2 million vehicles taking customers wherever they need to go globally. Our common mission is:

· To be the best transportation service provider in the world.

· To exceed our customers’ expectations for service, quality, and value.

· To provide our employees with a great place to work.

· To serve our communities as a committed corporate citizen.

Key Tasks and Responsibilities

· Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer

· Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs

· Provide excellent customer service in all customer contact situations

· Meet all sales and service standards

· Respond to any customer complaints

· Complete administrative tasks including daily lists to assist the branch

· Communicate via telephone and email in a friendly and helpful manner

· Assist branch with returning and turnaround of vehicles as needed

· Ask about customer experience with Enterprise; recording feedback to improve future rental experience

· Check incoming vehicles and direct customer to their car for completion of rental

· Perform other job duties as assigned to meet the business needs.

What we are looking for

• Effective verbal and written communication skills
• Professional, engaging personality, outstanding customer service skills
• Experience in a sales-related role
• Computer skills (Windows, Microsoft Office, Outlook)
• Flexibility to work different shifts
• Fluent in English. Any other language is considered an asset
• A valid “B” category driver’s license