Reservation and Property Coordinator

Key Responsibilities

Reservations & Revenue Management

• Manage bookings across Airbnb, Booking.com, Expedia and direct channels.
• Monitor occupancy levels and adjust pricing strategies where necessary.
• Handle reservation enquiries and conversions.
• Prevent double bookings and maintain calendar accuracy.
• Process booking modifications, cancellations and refunds in line with company policies.

Listing Management

• Create and maintain property listings.
• Update descriptions, amenities, photographs and house rules.
• Ensure listings remain optimised for visibility and conversion.
• Monitor guest reviews and respond promptly.

Guest Relations

• Act as the primary point of contact for guests before, during and after their stay.
• Handle complaints, maintenance reports and special requests.
• Coordinate solutions quickly to maintain high guest satisfaction scores.
• Send pre-arrival information, check-in instructions and post-stay follow-ups.

Property Oversight

• Conduct regular inspections of properties.
• Ensure apartments are maintained to Island Stays standards.
• Report damages, defects or inventory shortages.
• Coordinate minor maintenance interventions where necessary.

Cleaning & Housekeeping Coordination

• Liaise with cleaning teams regarding arrivals, departures and changeovers.
• Verify that properties are cleaned and prepared on time.
• Monitor linen stocks and consumables.
• Arrange deep cleans and periodic maintenance schedules.

Operational Administration

• Maintain accurate records of bookings, expenses and incidents.
• Assist with compliance matters, including tourism licensing requirements.
• Monitor utilities, internet services and smart access systems.
• Prepare periodic occupancy and performance reports.