Wagamama

&lt;p&gt;&lt;strong&gt;Position Overview&lt;/strong&gt;&lt;br&gt;Lead daily floor operations to deliver exceptional guest experiences, maintain smooth service flow, and support the management team in a high-paced restaurant environment.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Guest Experience &amp;amp; Service Leadership&lt;/strong&gt;&lt;br&gt;  - Greet and engage guests, handle inquiries and resolve complaints professionally and promptly.&lt;br&gt;  - Monitor service standards and ensure consistent delivery of food and beverage quality.&lt;br&gt;  - Lead by example on the floor, maintaining visibility and assisting during peak periods.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Team Supervision &amp;amp; Development&lt;/strong&gt;&lt;br&gt;  - Supervise, coach, and motivate front-of-house staff; conduct shift briefings and allocate duties.&lt;br&gt;  - Provide on-the-job training and feedback to ensure team competency and adherence to standards.&lt;br&gt;  - Support recruitment, onboarding, and performance reviews as required.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Operational Management&lt;/strong&gt;&lt;br&gt;  - Oversee seating, reservations, and waitlist management to optimize covers and turnover.&lt;br&gt;  - Coordinate with kitchen and bar teams to manage timing and order accuracy.&lt;br&gt;  - Ensure cleanliness, presentation, and safety of dining areas before, during, and after service.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Administrative &amp;amp; Financial Duties&lt;/strong&gt;&lt;br&gt;  - Open/close shifts, handle cash reconciliation, process payments, and maintain accurate records.&lt;br&gt;  - Monitor stock levels for front-of-house items and communicate replenishment needs.&lt;br&gt;  - Implement and maintain compliance with health, safety, and licensing regulations.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Continuous Improvement&lt;/strong&gt;&lt;br&gt;  - Contribute to service improvements, menu rollouts, and promotional activities.&lt;br&gt;  - Report operational issues and suggest efficiency enhancements to management.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Experience&lt;/strong&gt;&lt;br&gt;  - Entry-level candidates with relevant hospitality or retail experience; prior supervisory or team-lead exposure preferred.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Languages&lt;/strong&gt;&lt;br&gt;  - Full professional proficiency in English required.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Core Skills&lt;/strong&gt;&lt;br&gt;  - Strong customer service orientation with excellent communication and interpersonal skills.&lt;br&gt;  - Leadership potential with ability to motivate and manage a team under pressure.&lt;br&gt;  - Good organizational skills, attention to detail, and ability to multitask in a fast-paced setting.&lt;br&gt;  - Basic numeracy for cash handling and reconciliation tasks.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Personal Attributes&lt;/strong&gt;&lt;br&gt;  - Professional, approachable, and solution-focused demeanor.&lt;br&gt;  - Flexible availability, including evenings, weekends, and public holidays.&lt;br&gt;  - Commitment to maintaining high standards of food safety and workplace hygiene.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;- &lt;strong&gt;Technical&lt;/strong&gt;&lt;br&gt;  - Comfortable using point-of-sale systems and basic scheduling or rota tools.&lt;br&gt;&lt;br&gt;Candidates should be ready to work on-site full time and demonstrate a passion for hospitality and delivering memorable guest experiences.&lt;/p&gt;

Catering

Customer Service