About Our Client \nOur Client is a luxury resort in Malta, offering elegant accommodations, world-class dining, and premium amenities, including seawater pools, a spa, and a sauna. With breathtaking views and a serene Mediterranean setting, it provides the perfect escape for relaxation and indulgence.
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Role Overview \nWe are collaborating with our Client in the hospitality sector to recruit an experienced Rooms Division Manager. This role is responsible for leading and managing the Rooms Division departments, including Front Office, Housekeeping, and Maintenance. The ideal candidate will ensure operational excellence, exceptional guest experiences, and efficient departmental performance while maintaining strict adherence to the resort’s standards.
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Key Responsibilities
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Operations Management: Oversee daily operations of Front Office, Housekeeping, and Maintenance, ensuring smooth and efficient service delivery.
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Guest Satisfaction: Maintain the highest levels of guest satisfaction by handling and resolving complaints promptly and effectively.
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Team Leadership: Lead, train, mentor, and develop staff across Rooms Division departments, including Front Office, Housekeeping, Guest Services, and Concierge.
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Maintenance Coordination: Collaborate with the Maintenance Manager on preventive maintenance, repairs, and departmental projects.
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Financial Oversight: Support budgeting processes, monitor costs, and manage departmental expenses efficiently.
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Inventory Management: Oversee stock levels of linens, amenities, and cleaning supplies to optimise procurement and minimise wastage.
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Compliance and Safety: Enforce all health, safety, fire, and emergency protocols among Rooms Division staff.
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Quality Control: Conduct inspections of rooms, public areas, and back-of-house facilities, ensuring timely maintenance and high standards.
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Interdepartmental Collaboration: Work closely with other hotel departments to guarantee seamless service delivery for guests.
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Communication: Organise regular team briefings, effectively communicating schedules, policy updates, and VIP arrangements.
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SOP Implementation: Develop, review, and enforce standard operating procedures across all Rooms Division departments.
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Performance Monitoring: Analyse guest feedback and KPIs, presenting actionable insights to management for continuous improvement.
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Qualifications, Skills, and Attributes
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Education: Diploma or Degree in Hospitality Management preferred.
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Experience: Minimum of 3 years in hotel operations with specific experience in Rooms Division; proven supervisory or management experience.
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Language Skills: Excellent command of English; knowledge of other European languages is an asset.
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Communication Skills: Strong ability to convey information clearly and professionally to staff and guests.
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Interpersonal Skills: Effective leadership and team-building capabilities; able to motivate and inspire teams.
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Technical Skills: Proficiency in hotel management systems and computer literacy.
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Organisation: Strong organisational skills with the ability to multitask and manage priorities effectively.
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Self-Motivated: Demonstrates initiative, drive, and the capacity to work independently.
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Problem-Solving: Able to resolve operational and guest-related issues efficiently under pressure.
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What's on Offer
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Compensation: A competitive base salary with performance-based incentives.
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Working Hours: Standard full-time schedule, with flexibility required to meet operational needs.
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Other Benefits: A benefits package in line with industry standards.
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Career Development: Clear opportunities for growth and progression within a prestigious and expanding luxury resort.
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What Heroix Offers
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Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
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CV Review: Receive candid & constructive feedback to enhance your CV.
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Interview Planning: Get personalised prep sessions prior to your interviews.
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Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
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Long Term: Gain insights into the role and company for a long-term, stable career move.
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Exclusive Opportunities: Access a broader range of job opportunities.
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Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
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Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
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Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
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Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
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Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
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Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.