Language proficiency: native or close to native level of Spanish and fluent level of English, both spoken and written
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To have keen interest in regulatory and compliance knowledge
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Ability to listen effectively and understand others, empathy
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Positive mindset and a flexible approach
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Ability to work well in a Team
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Ability to work in a fast-paced, dynamic environment
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A taste of what you’ll do
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As a Spanish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.
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Analyse risk-scoring reports to identify potential addictive behaviour
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Contact players who are at risk by phone or email and provide support according to internal policies
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Monitor escalated player registrations to prevent and avoid underage gambling
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Monitor escalated self-excluded players to assess risk and refund, eligible players
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Monitor and review follow-up case report on a daily, weekly, and monthly basis
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Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
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Adopt a solution-focused approach to assist vulnerable players
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Recommend changes and/or amendments to Safer Gambling operational activities and processes
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Employee benefits
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Private health insurance – because your wellbeing matters to us
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Wellness allowance – up to €300 per year
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Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
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Birthday leave – as we want you to celebrate your day
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Company and team-building events – trust us, these are legendary
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Relocation package to Malta, including flight and two weeks of accommodation
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Performancebonus - up to 10% of annual salary, if you achieve your KPIs
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And much more – see for yourself!
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Apply today and be part of our success story!
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Our recruitment process
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Online assessment
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Interview with our TA Specialist
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Interview with the hiring manager
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Meet all the eligible criteria? Apply today and join the Immense Group team.