About This Job
Job Summary
As a Sales Associate, you are responsible for assisting customers, maintaining store presentation, and supporting daily operations to ensure a positive shopping experience.
You will provide product knowledge, process transactions, and contribute to achieving sales targets while representing the brand’s standards of service and professionalism.
Key Responsibilities:
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products / services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Assist with sizing
Inform customers about discounts and special offers
Provide customer feedback to the BTI Manager
Stay up-to-date with new products / services
Assist back office operations when required (storeroom, cleaning)
Qualifications and Skills:
Previous experience in retail, sales, or customer service is considered an asset
Strong communication and interpersonal skills with the ability to engage confidently with customers
Excellent customer service mindset with a proactive and solution-oriented approach
Ability to work in a fast-paced environment while maintaining attention to detail
Basic numeracy and confidence in handling transactions and point-of-sale systems
Strong teamwork skills with the ability to collaborate effectively with colleagues and management
Well-presented with a professional attitude that reflects the brand’s standards
Flexibility to work shifts, weekends, and public holidays as required