Employee discounts

Campus Hub

&lt;p&gt;&lt;strong&gt;The role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a member of the Sales &amp;amp; Reservations team reporting to the Sales Manager, the Sales &amp;amp; Reservations Coordinator is responsible for promptly addressing and managing reservation inquiries from guests, companies, and agencies across multiple platforms. She/He will be responsible in guaranteeing precise inputting of booking details, all the while consistently maintaining and refreshing daily room availability and allocations.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Responsibilities include:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Create, update, and maintain reservation records promptly in accordance with guests’ booking confirmations.&lt;/p&gt;
&lt;p&gt;· Assists in responding to booking inquiries submitted via the different platforms.&lt;/p&gt;
&lt;p&gt;· Ensures we are responding to clients within a 24-hour time frame.&lt;/p&gt;
&lt;p&gt;· Assists in the allocating of bookings onto the PMS, ensuring maximum yield efficiency.&lt;/p&gt;
&lt;p&gt;· Be knowledgeable of all Campus Hub types of rooms and layouts, pricing as well as available packages Campus Hub has to offer. Also, be able to upsell products and services provided.&lt;/p&gt;
&lt;p&gt;· Deal with guests and maintain the confidentiality of guest information and pertinent data of the property.&lt;/p&gt;
&lt;p&gt;· Identify customer needs and effectively seek and implement solutions to queries offered via different communication platforms.&lt;/p&gt;
&lt;p&gt;· Organise and lead show rounds with both new and existing clients, showcasing the facilities and services offered. Ensure a professional and engaging experience tailored to client needs, providing detailed information and addressing any queries raised by the clients.&lt;/p&gt;
&lt;p&gt;· Follow all policies and procedures of Campus Hub for compliance and quality assurance expectations.&lt;/p&gt;
&lt;p&gt;· Build and maintain effective working relationships whilst promoting the Company culture and values.&lt;/p&gt;
&lt;p&gt;· Perform any other duties that may be assigned as required.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills and Requirements:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Bachelor’s degree in Commerce, Tourism, Marketing or a related field will be considered an asset&lt;/p&gt;
&lt;p&gt;· Excellent verbal and written communication skills, particularly in English&lt;/p&gt;
&lt;p&gt;· Excellent organizational skills&lt;/p&gt;
&lt;p&gt;· Excellent time management skills&lt;/p&gt;
&lt;p&gt;· Excellent customer relations skills&lt;/p&gt;
&lt;p&gt;· Able to work with booking systems&lt;/p&gt;
&lt;p&gt;· Experience in a similar role, although not mandatory, will be considered an asset&lt;/p&gt;

Sales & Reservations Coordinator

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Language Requirements

English - Professional working proficiency (Required)

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