About This Job
Spa Therapist
About Our Client
Our Clients are a prestigious 5-star establishment in the luxury hospitality sector. Known for attracting stars, socialites, and royals, this landmark offers a unique working environment. Collaborating with Heroix, the business is committed to providing a rewarding career experience in its thriving operations.
Role Overview
As a Spa Therapist, you will bring your energetic and charismatic personality to provide exceptional service to all guests. Your main duties will include performing facial and body treatments, supporting the Spa reception, and offering professional advice on beauty products and services. Your proactive approach to customer service will ensure a memorable experience for all visitors.
Key Responsibilities
Guest interaction: Greet customers with a courteous and warm attitude.
Professional presentation: Maintain a neat and discreet appearance, professional and accessible.
Communication: Handle phone and email communications with guests and colleagues.
Reservations: Take and book reservations accurately in the booking system.
Standards compliance: Ensure all services meet hotel criteria and Spa & Wellness standards.
Operational support: Assist in the opening and closing of the Spa and treatment rooms.
Room preparation: Organise and prepare treatment rooms as per procedures.
Treatments: Perform facial and body treatments according to protocols.
Inventory management: Regularly check and manage cosmetics products inventory.
Product knowledge: Become fully knowledgeable about all beauty products available for sale.
Sales: Promote and sell products and services using the Spa point of sale system.
Relationship building: Build professional relationships with guests and members.
Guest experience: Create a positive and memorable experience for all guests and members.
Health and safety: Stay updated with health and safety protocols and ensure compliance.
Qualifications, Skills and Attributes
Experience: At least 3 years in a similar position, ideally in a luxury Spa.
Qualifications: Certified in spa and beauty treatments and basic first aid.
Technical skills: Computer literate with good knowledge of MS Office suite.
Team spirit: Exhibit strong team spirit and ability to work collaboratively.
Communication: Excellent listening and communication skills.
Personal qualities: Dynamic, flexible, and highly committed.
Language skills: Proficiency in English (written & spoken); knowledge of French, German, or Italian is preferred.
What's on Offer
Opportunities for professional growth and enriching experiences.
Enhance your skills and knowledge in a supportive setting.
Work in a prestigious hotel that attracts a diverse, high-profile clientele.
What Heroix Offers
- Confidentiality and Discretion: Ensure your job search is handled with utmost confidentiality and professionalism.
- CV Review: Receive candid & constructive feedback to enhance your CV.
- Interview Planning: Get personalised prep session prior to your interviews.
- Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
- Long term: Get the details of the role and the company so that you'll be in a position to see the move as long-term, where you establish yourself for growth and stability.
- Exclusive Opportunities: Access a broader range of job opportunities.
- Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
- Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
- Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
- Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
- Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
- Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.
Heroix - Rise to New Heights
Follow Heroix:
https://www.linkedin.com/company/heroix-rise-to-new-heights/
https://www.facebook.com/Heroix.eu/
DIER E.A. Licence No: 00229-2023