Sportsbook Operations Administrator (Malta)

Job Title: Sportsbook Operations Administrator

Reports to: Sportsbook Operations Team Lead

About us:

Welcome to Pinnacle, a leading provider of sportsbook and gaming services since 1998. As a globally recognised and licensed online gaming company, we are committed to delivering a reliable and high-quality experience for sports enthusiasts around the world.

At Pinnacle, we foster a collaborative and supportive working environment where people are encouraged to learn, contribute ideas, and grow their careers. Our teams combine deep industry experience with a practical, hands-on approach, making this a great place to build knowledge of sportsbook operations and the wider iGaming industry.

If you are passionate about sports or esports, detail-oriented, curious, and looking for your first or next step into iGaming, this could be a great opportunity to develop your skills with the support of an experienced team.

Role Overview:

The Sportsbook Operations Administrator supports the day-to-day operation of our sportsbook and helps ensure that events, markets, results, and related requests are handled accurately and efficiently.

This is an excellent opportunity for someone at the beginning of their career, including recent graduates, who would like to gain hands-on experience in sportsbook operations and develop a strong understanding of the iGaming industry.

You will receive guidance and support from experienced colleagues while gradually building confidence and ownership across areas such as event creation, resulting, market monitoring, operational requests, and automated processes.

Key Responsibilities:

Betting Event Management:

• Set up manual events and create mappings for automated event creation.
• Monitor and update event start times to help ensure accurate sportsbook offerings.
• Result events and monitor automated resulting processes.
• Clone and replicate events where additional market offerings are required.
• Monitor internal requests relating to market creation and resulting.

Operational Support:

• Support our Customer Support team with queries relating to market results, market availability, and general sportsbook matters.
• Acknowledge, resolve, or escalate requests from internal teams and business partners in a timely manner.
• Monitor automated alerts relating to event creation and resulting.
• Support operational actions relating to wager management and regrades where required.

Quality Assurance:

• Review outstanding unresulted markets and help ensure markets are settled accurately.
• Identify and report tool inefficiencies, operational issues, and opportunities for improvement.
• Update and maintain mappings of external data sources, including league and team names.
• Monitor relevant sports and esports news that may impact sportsbook operations.
• Perform other operational duties and support the team as required.

Experience and Qualifications:

• A Bachelor’s Degree in Business, Sports Management, Statistics, Mathematics, Economics, or a related field will be considered an advantage, but is not essential.
• A genuine interest in sports and/or esports.
• Some understanding of sportsbook markets or sports betting would be beneficial, but full industry experience is not required.
• Previous experience within sportsbook, betting, gaming, customer support, operations, or a similar environment will be considered an advantage.
• Recent graduates and candidates looking to start their career in iGaming are encouraged to apply.

Skills:

• Strong attention to detail and accuracy.
• Curious, proactive, and willing to learn.
• Comfortable working with systems, data, and operational processes.
• Good organisational skills and the ability to manage multiple tasks.
• Strong problem-solving and research skills.
• Confident using Microsoft Office tools.
• Good written and verbal communication skills.
• Ability to work well both independently and as part of a supportive team.
• Comfortable working in a fast-paced and dynamic environment.
• Strong proficiency in English, both written and verbal.
• Availability to work morning and afternoon shifts: 8 AM–4 PM and 4 PM–midnight.

What You Can Expect:

This role offers a strong foundation for building a career within sportsbook operations and the wider iGaming industry.

You will work alongside experienced colleagues who will support you as you learn the systems, terminology, processes, and commercial realities of running a global sportsbook. We value teamwork, knowledge-sharing, and continuous development, and you will have the opportunity to gradually take on more responsibility as your experience grows.

For someone curious about sports betting, operations, trading, or the broader iGaming industry, this role can be an excellent first step.

Benefits:

• Private Health Insurance
• Monthly Fitness Subsidy
• Supportive onboarding and on-the-job learning
• Opportunity to gain hands-on experience in an established international iGaming company
• Collaborative and friendly team environment