About This Job
Job Overview:
As a Technical Support Executive, you will be responsible for providing high-level technical assistance and support to both internal and external users. You will troubleshoot technical issues, guide users through problem-solving processes, and offer solutions in a timely and professional manner. Your role is crucial in ensuring the seamless operation of IT systems and software for our clients.
Key Responsibilities:
- Provide technical support for hardware, software, and network issues to both internal and external users.
- Troubleshoot and resolve technical problems related to company systems, applications, and infrastructure.
- Install, configure, and maintain IT systems and software.
- Respond to support requests via phone, email, or chat in a professional and timely manner.
- Document issues, resolutions, and user requests in the ticketing system.
- Collaborate with the IT team to improve system performance and implement solutions.
- Monitor and maintain system security by performing regular checks and updates.
- Provide training and guidance to employees and clients on how to use software and systems effectively.
- Ensure customer satisfaction by delivering high-quality support and communication.
- Escalate unresolved technical issues to higher-level support or external service providers.
- Stay updated on the latest trends in IT systems, networking, and security protocols.
- Contribute to the continuous improvement of technical support processes and systems.
Required Skills and Qualifications:
- Bachelor’s or Diploma in `Information Technology, or a related field (or equivalent experience).
- Being able to work on multiple projects/tasks simultaneously while maintaining focus
- Structured approach to work
- Great organisational and prioritization skills
- Autonomous and self-motivated
- High learning drive
- Proven experience (3+ years) in technical support, IT helpdesk, or related roles.
- Proven experience in GPS tracking, RFID, IoT systems.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking protocols.
- Experience with ticketing systems (e.g. ServiceNow, Zendesk, Jira) and remote troubleshooting tools.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team.
- Knowledge of IT security best practices is a plus.
- Good communication skills
Preferred Qualifications:
- Certifications such as CompTIA A+, ITIL, Cisco, or Microsoft Certified.
- Experience with cloud technologies and services (e.g., AWS, Azure).
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Experience in networking (e.g., configuring routers, firewalls).
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other benefits.
- Opportunities for continuous training and certification.
- A collaborative and dynamic work environment with career development opportunities.
Handson Systems Ltd is committed to diversity and equal opportunity. We encourage all qualified candidates, regardless of background, to apply.