Intercontinental Malta

&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;br&gt;Are you passionate about technology, problem-solving, and delivering outstanding experiences? At InterContinental Malta, we’re seeking a &lt;strong&gt;Technical Support Officer&lt;/strong&gt; who thrives on ensuring everything runs smoothly behind the scenes. In this role, you’ll be at the heart of our hotel’s technological ecosystem, maintaining state-of-the-art systems, providing exceptional support to our guests and staff, and ensuring seamless operations across our luxury property.&lt;/p&gt;
&lt;p&gt;Join our dynamic team and play a pivotal role in enhancing the guest experience through innovative technology solutions!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;1. Guest Experience Excellence:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Be the tech hero for our guests, providing assistance with in-room technology, Wi-Fi access, and other IT-related needs.&lt;/li&gt;
&lt;li&gt;Resolve issues efficiently and leave a lasting impression of exceptional service.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;2. Empowering Staff Success:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide swift technical support to hotel staff, ensuring smooth operations across computers, software, and IT hardware.&lt;/li&gt;
&lt;li&gt;Conduct engaging training sessions to empower staff with IT best practices and protocols.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;3. Optimizing Systems:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Keep our technology running at peak performance by maintaining and troubleshooting computer systems, servers, and devices.&lt;/li&gt;
&lt;li&gt;Partner with the IT Manager to plan and implement upgrades that enhance our cutting-edge infrastructure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;4. Seamless Network Management:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensure our guests and staff enjoy fast, reliable connectivity by monitoring and maintaining the hotel’s network.&lt;/li&gt;
&lt;li&gt;Proactively identify and resolve network issues while collaborating with external partners when necessary.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;5. Leading IT Security:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Champion data security by enforcing IT policies and performing regular audits to protect sensitive information.&lt;/li&gt;
&lt;li&gt;Stay ahead of potential vulnerabilities to keep our systems secure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;6. Streamlining Inventory Management:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Oversee IT inventory, from tracking equipment and licenses to assisting with the procurement of new technology.&lt;/li&gt;
&lt;li&gt;Ensure our tools and systems are always up-to-date and ready to perform.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;7. Quick-Thinking Emergency Response:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Be the go-to problem solver for critical IT issues, providing on-call support and working with other departments to resolve urgent situations swiftly.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Diploma in Information Technology or a related field.&lt;/li&gt;
&lt;li&gt;Proven experience in technical support with a hands-on approach to troubleshooting.&lt;/li&gt;
&lt;li&gt;Expertise in computer systems, networks, and IT security protocols.&lt;/li&gt;
&lt;li&gt;Excellent communication skills with a focus on customer satisfaction.&lt;/li&gt;
&lt;li&gt;The ability to thrive under pressure and deliver solutions promptly.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks of Joining Our Team:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive salary package.&lt;/li&gt;
&lt;li&gt;Exclusive employee discounts on hotel services and amenities.&lt;/li&gt;
&lt;li&gt;Opportunities for professional growth and training in a global hospitality brand.&lt;/li&gt;
&lt;li&gt;A vibrant, supportive, and innovative workplace culture.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If you’re ready to combine your passion for technology with world-class customer service, &lt;strong&gt;InterContinental Malta&lt;/strong&gt; is the place for you. Join us in delivering extraordinary experiences powered by exceptional technology.&lt;/p&gt;