Intercontinental Malta

&lt;p&gt;As a Technical Support Officer, you will play a crucial role in ensuring the optimal functioning of our technology systems and providing exceptional support to our team and guests. Your primary responsibilities will include:&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;- Respond promptly to technical support requests via phone, email, and in-person, ensuring timely resolution of issues.&lt;br&gt;- Troubleshoot hardware and software problems, providing effective solutions to ensure minimal disruption to operations.&lt;br&gt;- Maintain and update documentation related to technical issues and resolutions, ensuring accurate record-keeping.&lt;br&gt;- Assist in the installation, configuration, and maintenance of computer systems, networks, and related equipment.&lt;br&gt;- Collaborate with IT team members to implement improvements and upgrades to existing systems.&lt;br&gt;- Provide training and support to staff on new software applications and technologies.&lt;br&gt;- Monitor system performance and conduct regular maintenance checks to ensure optimal functionality.&lt;br&gt;- Assist in the preparation and execution of technical projects as needed.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills and Qualifications:&lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;strong&gt;Education:&lt;/strong&gt; A relevant degree or diploma in Information Technology, Computer Science, or a related field is preferred.&lt;br&gt;&lt;strong&gt;Experience:&lt;/strong&gt; Previous experience in a technical support role is an advantage, though entry-level candidates are encouraged to apply.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Technical Skills:&lt;/strong&gt; Proficiency in troubleshooting hardware and software issues, familiarity with operating systems (Windows, macOS), and basic networking knowledge.&lt;br&gt;&lt;strong&gt;Communication Skills:&lt;/strong&gt; Strong verbal and written communication skills in English, with the ability to convey technical information to non-technical users.&lt;br&gt;&lt;strong&gt;Problem-Solving Abilities:&lt;/strong&gt; Excellent analytical skills with a solution-oriented mindset to effectively address technical challenges.&lt;br&gt;&lt;strong&gt;Team Player:&lt;/strong&gt; Ability to work collaboratively in a team environment, demonstrating flexibility and a proactive approach to tasks.&lt;br&gt;&lt;strong&gt;Customer Service Orientation:&lt;/strong&gt; Commitment to delivering high-quality support and a positive experience for all users.&lt;br&gt;&lt;br&gt;If you are a motivated individual eager to kickstart your career in technical support, we invite you to apply and join our dynamic team at Intercontinental Malta.&lt;/p&gt;