- Respond promptly to technical support requests via phone, email, and in-person, ensuring timely resolution of issues. - Troubleshoot hardware and software problems, providing effective solutions to ensure minimal disruption to operations. - Maintain and update documentation related to technical issues and resolutions, ensuring accurate record-keeping. - Assist in the installation, configuration, and maintenance of computer systems, networks, and related equipment. - Collaborate with IT team members to implement improvements and upgrades to existing systems. - Provide training and support to staff on new software applications and technologies. - Monitor system performance and conduct regular maintenance checks to ensure optimal functionality. - Assist in the preparation and execution of technical projects as needed.
Skills and Qualifications:
Education: A relevant degree or diploma in Information Technology, Computer Science, or a related field is preferred. Experience: Previous experience in a technical support role is an advantage, though entry-level candidates are encouraged to apply.\r\n
Technical Skills: Proficiency in troubleshooting hardware and software issues, familiarity with operating systems (Windows, macOS), and basic networking knowledge. Communication Skills: Strong verbal and written communication skills in English, with the ability to convey technical information to non-technical users. Problem-Solving Abilities: Excellent analytical skills with a solution-oriented mindset to effectively address technical challenges. Team Player: Ability to work collaboratively in a team environment, demonstrating flexibility and a proactive approach to tasks. Customer Service Orientation: Commitment to delivering high-quality support and a positive experience for all users.
If you are a motivated individual eager to kickstart your career in technical support, we invite you to apply and join our dynamic team at Intercontinental Malta.