Tier 2 IT Support Specialist

About Our Client

Our Client provides essential IT services to a wide range of industries, including manufacturing, office environments, distribution, and retail. They also distribute and represent well-known software brands and hospitality solutions. Our Client's dedicated team of professionals continues to drive innovation and ensure the business remains a leader in their field.

Role Overview

As a Tier 2 IT Support Specialist, you will be a key player in delivering technical support across a number of client companies. Your role will involve troubleshooting, configuring systems, and assisting with various technical tasks in collaboration with a skilled team of engineers. This hands-on role provides the chance to broaden your technical expertise in low to medium complexity environments.

Key Responsibilities

• Technical Troubleshooting: Provide second line support for devices such as printers, NAS, laptops, as well as Windows client OS and Fortinet setups.
• User Management: Create and manage user accounts within domains and Office 365.
• Shared Storage Setup: Design and implement shared storage solutions effectively.
• System Configuration: Configure and set up systems like Cisco ASA, Windows Server, and Domain Controllers.
• Support Systems: Utilize ticketing systems to track, manage, and resolve support requests efficiently.

Qualifications, Skills & Attributes

• Experience: At least 2 years in IT support, with proven expertise in troubleshooting and configuration.
• Certification: Cisco Certified Network Associate (CCNA) certification would be an asset. Interest in pursuing such certifications or ones related to Fortinet technologies such as FCF going up to FCSS/FCX would be encouraged and supported.
• Technical Knowledge: Familiarity with Windows client OS, Office 365, and networking solutions, including Cisco ASA, AWS, MS Azure, or Fortinet.
• Domain Skills: Knowledge of managing domain users and configuring Domain Controllers.
• Driving Licence: A valid driving license is required, along with the ability to travel as needed.
• Problem Solving: Strong troubleshooting abilities and a proactive approach to resolving technical issues.

What's On Offer

• Competitive salary packages tailored to your expertise.
• Opportunities for career growth and ongoing training.
• A chance to work with state-of-the-art technology in a dynamic environment.
• A collaborative team environment with ample learning opportunities.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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