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Industrial Motors Limited

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&lt;h1&gt;Assistant Manager Parts, Warranty &amp;amp; Service Reception&lt;/h1&gt;
&lt;p&gt;The employee is responsible for service reception, parts and warranty processes in their totality.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To make sure that all calls are being answered, and any queries are being dealt within a reasonable timeframe&lt;/li&gt;
&lt;li&gt;To assist reception area as needed.&lt;/li&gt;
&lt;li&gt;To make sure that the reception area is adequately clean and organised.&lt;/li&gt;
&lt;li&gt;To make sure that the stores are properly maintained.&lt;/li&gt;
&lt;li&gt;To assist in inspecting spare parts upon arrival, unpacking them and store them in the proper designated areas within the parts department as needed.&lt;/li&gt;
&lt;li&gt;To make sure the stock inventory is updated and ensure an adequate stock of parts as well as oversee the re-ordering process.&lt;/li&gt;
&lt;li&gt;To assist colleagues and workshop manager when and as required in any duties related to the parts department.&lt;/li&gt;
&lt;li&gt;To authorise / decline any required overtime after discussing with workshop manager.&lt;/li&gt;
&lt;li&gt;To approve and leave requested by the parts, service advisors and warranty personnel.&lt;/li&gt;
&lt;li&gt;To oversee the warranty team and follow religiously the warranty protocols for all brands represented by Industrial Motors.&lt;/li&gt;
&lt;li&gt;To make sure that all employees falling under your remit comply with the respective opening and closing times and follow the attendance protocol.&lt;/li&gt;
&lt;li&gt;To oversee the leave allocation process of all employees falling within your remit and immediately report any incongruencies.&lt;/li&gt;
&lt;li&gt;To plan and oversee any training requirement for all employees falling within your remit.&lt;/li&gt;
&lt;li&gt;To monitor, align and report where required any deviances from pre-set monthly parts and counter sales target, warranty reporting / timely claim submissions and pre-approvals.&lt;/li&gt;
&lt;li&gt;To monitor and align where necessary any open wips.&lt;/li&gt;
&lt;li&gt;To come up with sales and upselling strategies in collaboration with the workshop assistant manager.&lt;/li&gt;
&lt;li&gt;To perform stock spot checks on a quarterly basis and report the respective findings to the workshop manager and general manager.&lt;/li&gt;
&lt;li&gt;To produce monthly stock reports in order to monitor and take the necessary action in connection with fully provided stock.&lt;/li&gt;
&lt;li&gt;To work closely with the workshop assistant manager to ensure that the link between the service and parts advisors, warranty administrators and the workshop itself is clear and constant.&lt;/li&gt;
&lt;li&gt;To strictly adhere to Health and Safety regulations and Company Policies.&lt;/li&gt;
&lt;li&gt;To ensure that Protective Clothing and Equipment provided by the Company are always used and worn.&lt;/li&gt;
&lt;li&gt;To attend training organized by the Company as required.&lt;/li&gt;
&lt;li&gt;To carry out any additional duties assigned by the aftersales Manager.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A’ Level standard of education&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;Previous experience in a similar post or similar&lt;/li&gt;
&lt;li&gt;Good Communication Skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Employee Discounts&lt;/li&gt;
&lt;/ul&gt;

Assistant Manager Parts, Warranty & Service Reception

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The employee is responsible for the workshop service area in its totality.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsibility&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Regularly track, monitor and follow manufacturer service and repair systems to ensure full observance of manufacturer repair procedures / timings by all technicians.&lt;/li&gt;
&lt;li&gt;To follow warranty procedures and warranty timings in all types of repairs / services being done in the workshop.&lt;/li&gt;
&lt;li&gt;To closely monitor and report on technician performance in accordance with manufacturer repair timings.&lt;/li&gt;
&lt;li&gt;To work towards achieving the shortest possible key to key time.&lt;/li&gt;
&lt;li&gt;To plan, monitor and adjust weekly throughputs in line with the available technician’s team so as to achieve the highest permissible levels of productivity and efficiency.&lt;/li&gt;
&lt;li&gt;To work closely with the parts and warranty assistant manager so as to ensure timely delivery or require parts / accessories and to actively promote / upsell extended warranty and or service programmers.&lt;/li&gt;
&lt;li&gt;To conduct daily progress meetings and report any problems or unexpected delays to the workshop manager.&lt;/li&gt;
&lt;li&gt;To develop a list of workshop tools and special equipment. To monitor such tooling for its correct functioning. To take care of any servicing or calibration requirements of such tooling and to report any broken, lost / stolen tools immediately to the workshop manager.&lt;/li&gt;
&lt;li&gt;To ensure that protective equipment provided by the company is always used by employees.&lt;/li&gt;
&lt;li&gt;To tackle any customer complaints swiftly and to act as a point of reference to any customers requiring updating or assistance on anything related to the workshop.&lt;/li&gt;
&lt;li&gt;To ensure that jobs are completed within the pre-agreed time frame and to immediately advise all parties concerned when issues preventing the repair completion within pre-agreed repair time frames occur.&lt;/li&gt;
&lt;li&gt;To obtain any necessary consent from customers for any additional work or services required.&lt;/li&gt;
&lt;li&gt;To ensure that customer vehicles are adequately handled and all protective equipment is applied on all vehicles.&lt;/li&gt;
&lt;li&gt;To check job cards and WIPs for correct information.&lt;/li&gt;
&lt;li&gt;Liaise with warranty personnel regarding any warranty and goodwill claims&lt;/li&gt;
&lt;li&gt;To develop and implement a final inspection and quality check process with a sign of procedure.&lt;/li&gt;
&lt;li&gt;Test drive vehicles with customers to understand their concerns were necessary.&lt;/li&gt;
&lt;li&gt;Follow up with customer care to make sure every customer has been contacted during the day and any updates performed as well.&lt;/li&gt;
&lt;li&gt;Focus on the quality of work performed, aiming for a first-time right repair mentality.&lt;/li&gt;
&lt;li&gt;To make sure that job cards are properly filled in with technical findings and reports by the technicians and immediately passed on to the service reception for billing and customer contact purposes.&lt;/li&gt;
&lt;li&gt;To update all technician timings on WIPS to make sure that the correct amounts are invoiced by the service team.&lt;/li&gt;
&lt;li&gt;To make sure that all Technicians are always clocked on the correct jobs or options.&lt;/li&gt;
&lt;li&gt;To maintain and update technician training records.&lt;/li&gt;
&lt;li&gt;To identify, suggest and subsequently plan any technician training requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A’ Level standard of education&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;Previous experience in a similar post or similar&lt;/li&gt;
&lt;li&gt;Good Communication Skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Employee Discounts&lt;/li&gt;
&lt;/ul&gt;

Workshop Assistant Manager

&lt;p&gt;Industrial Motors are seeking to employ a Parts Personnel to join our team. If you are passionate about cars, then this is the right job for you.&lt;/p&gt;
&lt;p&gt;The employee is responsible for unpacking, storage, retrieval and sales of automotive spare parts to our customers, and for the supply of spare parts to workshop employees.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To make sure that all calls are being answered and any queries are being dealt with.&lt;/li&gt;
&lt;li&gt;To meet and greet any customers over the counter in a courteous manner&lt;/li&gt;
&lt;li&gt;To sell automotive spare parts.&lt;/li&gt;
&lt;li&gt;To inspects spare parts upon arrival, unpacks them and stores them in the proper designated areas within the Parts Department.&lt;/li&gt;
&lt;li&gt;To maintain the stock inventory updated and ensures an adequate stock of parts.&lt;/li&gt;
&lt;li&gt;To assist colleagues and superiors when and as required in any duties related to the Parts Department.&lt;/li&gt;
&lt;li&gt;To assist Reception area as needed.&lt;/li&gt;
&lt;li&gt;To reconcile daily sales transactions (including the handling of cash) and ensures strict adherence to Company Standards&lt;/li&gt;
&lt;li&gt;To strictly adhere to Health and Safety regulations and Company Policies.&lt;/li&gt;
&lt;li&gt;To ensure that Protective Clothing and Equipment provided by the Company are always used and worn.&lt;/li&gt;
&lt;li&gt;To attend training organized by the Company as required&lt;/li&gt;
&lt;li&gt;To carry out any additional duties assigned by the Parts Manager.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication&lt;/li&gt;
&lt;li&gt;Teamwork&lt;/li&gt;
&lt;li&gt;Fluency in Maltese and English is a must&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;O’ Level standard of education&lt;/li&gt;
&lt;li&gt;A flair for cars is essential&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;/ul&gt;

Parts Personnel

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The job requires the candidate to be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsabilities &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage the customer journey through all process touchpoints.&lt;/li&gt;
&lt;li&gt;Assist customers&#039; requests received through e-mails and telephone calls and ensure that customers are served to the highest possible standards and in a timely manner.&lt;/li&gt;
&lt;li&gt;Retain a constant communication line between the company and customers to ensure that customers are constantly informed of what work is being done on their vehicle and what is the next expected step.&lt;/li&gt;
&lt;li&gt;Ensure that all requests and complaints are handled in a timely manner and that such requests and complaints are recorded, documented and closed using the designated ticketing system.&lt;/li&gt;
&lt;li&gt;Coordinate daily bookings, for both servicing and repairs requests, and ensure that both service centres are properly booked to minimise technician idle times.&lt;/li&gt;
&lt;li&gt;Perform a daily variety of calls, from appointment reminders to service bookings, parts arrivals and ‘no show’ clients.&lt;/li&gt;
&lt;li&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent verbal and written communication&lt;/li&gt;
&lt;li&gt;Customer-oriented&lt;/li&gt;
&lt;li&gt;Pro-active&lt;/li&gt;
&lt;li&gt;Teamwork&lt;/li&gt;
&lt;li&gt;Problem solving&lt;/li&gt;
&lt;li&gt;O’ Level passes in English, Maltese and Mathematics&lt;/li&gt;
&lt;li&gt;Possess a sound knowledge of the automotive technical industry&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;/ul&gt;

Customer Care Agent

Professional training

&lt;p&gt;&lt;strong&gt;Industrial Motors Ltd&lt;/strong&gt; are seeking to employ a full time &lt;strong&gt;Senior Technician&lt;/strong&gt; to join our team. If you are passionate about cars, then this is the right job for you.&lt;/p&gt;
&lt;p&gt;The Senior Technician is responsible to diagnose technical, mechanical, and electrical faults and to carry out servicing and repairs of vehicles in an efficient and effective manner to ensure a high level of customer satisfaction. In addition, the Senior Technician is responsible in assisting the Garage Manager and supporting other employees through the delivery of specialized internal training.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties and Responsabilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Examine vehicles to determine the extent of damage or malfunctions and to be able to know what is required for the repairs.&lt;/li&gt;
&lt;li&gt;Carry out diagnosis using specialized equipment.&lt;/li&gt;
&lt;li&gt;Carry out full and partial replacement/repairs of wiring harnesses in a timely manner.&lt;/li&gt;
&lt;li&gt;Ensure that servicing and repairs are carried out within the stipulated time schedules and in accordance with the manufacturer’s specifications.&lt;/li&gt;
&lt;li&gt;Perform road tests when and as necessary.&lt;/li&gt;
&lt;li&gt;Carry out duties in a cautious manner to avoid causing any accidental damages to vehicles and their components while in our possession.&lt;/li&gt;
&lt;li&gt;Ensure that works carried out on vehicles are reported on the job cards including any new faults and servicing requirements.&lt;/li&gt;
&lt;li&gt;Review and discuss work orders with superiors and plan work procedures in accordance with technical manuals.&lt;/li&gt;
&lt;li&gt;Update the Workshop and Aftersales Manager on the general condition of the vehicle and report any safety hazard and current/possible future faults.&lt;/li&gt;
&lt;li&gt;Update Workshop Loading. Protect customer vehicles and their contents at all times using the appropriate protection i.e. seat covers, steering wheel covers, floor mats and wing protectors.&lt;/li&gt;
&lt;li&gt;Make use of protective clothing and equipment provided by the company.&lt;/li&gt;
&lt;li&gt;Strictly adhere to the company’s policies and the health and safety regulations.&lt;/li&gt;
&lt;li&gt;Ensure the proper handling of tools, equipment and parts and the correct disposal of the latter as necessary.&lt;/li&gt;
&lt;li&gt;Keep the work area clean and tidy ensuring a healthy and safe working environment.&lt;/li&gt;
&lt;li&gt;Stay informed on new vehicle models, manufacturer’s technical specifications and franchise standards.&lt;/li&gt;
&lt;li&gt;Attend specialized training locally or abroad as required.&lt;/li&gt;
&lt;li&gt;Deliver training to other employees and offer support with higher level technical problems as necessary.&lt;/li&gt;
&lt;li&gt;Carry out any additional duties assigned by the Workshop Manager from time to time.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.&lt;/li&gt;
&lt;li&gt;Excellent communication&lt;/li&gt;
&lt;li&gt;Teamwork&lt;/li&gt;
&lt;li&gt;Fluency in Maltese and English&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;In-house training will be given but a flair for cars is essential.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Specialized Training Locally or Abroad&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;/ul&gt;

Senior Technician

&lt;p&gt;You will be responsible to aid the Parts and Service Departments in the overall administration needs.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Prepare and maintain customer specific orders, stock orders, customs clearance documents and customer notification letters for the assigned brands, Filing and general office duties.&lt;/li&gt;
&lt;li&gt;To keep well organized the Parts Warranty Room, including an updated inventory of the all the Parts, when collected and when disposal is due according to the Brands’ Policies.&lt;/li&gt;
&lt;li&gt;To assist Parts personnel with any requests relating to Availabilities, Prices, ETAs and status of orders.&lt;/li&gt;
&lt;li&gt;To create GRNs and complete the process of the input of parts into stock in a timely manner.&lt;/li&gt;
&lt;li&gt;To make sure that all the necessary reports are completed in a timely manner.&lt;/li&gt;
&lt;li&gt;To assist Service Advisors and Customer Care when needed, including filing, generating excel sheets and data input as required.&lt;/li&gt;
&lt;li&gt;Strictly adhere to Health and Safety regulations and Company Policies.&lt;/li&gt;
&lt;li&gt;Ensure that Protective Clothing and Equipment provided by the Company are always used and worn.&lt;/li&gt;
&lt;li&gt;Attend training organized by the Company as required.&lt;/li&gt;
&lt;li&gt;Assist with the Brand’s warranty claims in a timely and efficient manner.&lt;/li&gt;
&lt;li&gt;Carry out any additional duties assigned by the Aftersales Manager&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Fluency in Maltese and English is a must&lt;/li&gt;
&lt;li&gt;O’ Level standard of education&lt;/li&gt;
&lt;li&gt;Computer Literate&lt;/li&gt;
&lt;li&gt;Previous experience in a similar post or similar&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Employee Discounts&lt;/li&gt;
&lt;/ul&gt;

Aftersales Administrator

&lt;p&gt;Industrial Motors Ltd specialises in Automotive and has an exciting opportunity for an enthusiastic Warranty Administrator to join our dynamic team. This position is suited to individuals that are looking to advance their career in automotive.&lt;/p&gt;
&lt;p&gt;The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Accurately apply warranty conditions and entering into the dealerships automated system and liaise with manufacturer when in doubt.&lt;/li&gt;
&lt;li&gt;Process warranty paperwork to ensure documentation and verifying criteria required by factory or distributor.&lt;/li&gt;
&lt;li&gt;Ensure that all warranty exchanged parts are adequately stored.&lt;/li&gt;
&lt;li&gt;Review warranty claims and correcting any errors.&lt;/li&gt;
&lt;li&gt;Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer.&lt;/li&gt;
&lt;li&gt;Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts.&lt;/li&gt;
&lt;li&gt;Maintain good working relationships with the service and parts departments.&lt;/li&gt;
&lt;li&gt;Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.&lt;/li&gt;
&lt;li&gt;Keep abreast of all factory recalls and announcements.&lt;/li&gt;
&lt;li&gt;Reconcile all warranty receivables and working with the accounting department to obtain payments.&lt;/li&gt;
&lt;li&gt;Liaise with the Service Manager to ensure the technical implementation of recall campaigns.&lt;/li&gt;
&lt;li&gt;Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.&lt;/li&gt;
&lt;li&gt;Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns.&lt;/li&gt;
&lt;li&gt;Maintain all service and customer records as required by the warrantor.&lt;/li&gt;
&lt;li&gt;Attend any required training organised by the company.&lt;/li&gt;
&lt;li&gt;Carry out any additional duties assigned by the Aftersales Manager.&lt;/li&gt;
&lt;li&gt;Adhere strictly to health and safety regulations and company policies together with franchise standard requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Active Listening&lt;/li&gt;
&lt;li&gt;Reading Comprehension&lt;/li&gt;
&lt;li&gt;Speaking&lt;/li&gt;
&lt;li&gt;O’level standard of education&lt;/li&gt;
&lt;li&gt;ECDL and good working knowledge of web-based applications&lt;/li&gt;
&lt;li&gt;Previous experience in warranty claims will be considered an asset&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;/ul&gt;

Warranty Administrator

&lt;h1&gt;&lt;/h1&gt;
&lt;p&gt;The purpose of this role is to ensure an enhanced level of customer satisfaction and customer loyalty. The Service Advisor is the ‘face’ of the company and the vital link of ensuring that the customers’ requirements are valued and executed at the highest standards.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To set up and schedule appointments to ensure that the workshop’s availability is maximised.&lt;/li&gt;
&lt;li&gt;To answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.&lt;/li&gt;
&lt;li&gt;To create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls.&lt;/li&gt;
&lt;li&gt;To create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders.&lt;/li&gt;
&lt;li&gt;Upon identifying recalls the service advisor must immediately inform all clients affected, take immediate action, and process all information / job cards.&lt;/li&gt;
&lt;li&gt;To notify client if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary.&lt;/li&gt;
&lt;li&gt;To allocate and monitor ‘client waiting’ appointments correctly.&lt;/li&gt;
&lt;li&gt;To communicate and keep team leaders abreast regarding the status of works, queries, etc.&lt;/li&gt;
&lt;li&gt;To monitor the daily log sheet.&lt;/li&gt;
&lt;li&gt;To contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs, upon approval, update team leaders accordingly.&lt;/li&gt;
&lt;li&gt;To confirm with clients any additional / future repairs / ordering of parts.&lt;/li&gt;
&lt;li&gt;To identify repeat repair concerns and process job cards to the team leaders for immediate action.&lt;/li&gt;
&lt;li&gt;To prepare weekly job cards for filing and warranty job cards for processing.&lt;/li&gt;
&lt;li&gt;To contact customers for vehicle collection.&lt;/li&gt;
&lt;li&gt;To request approvals for Government purchase orders and vehicle collection.&lt;/li&gt;
&lt;li&gt;To register service packs for new vehicles and upgrade existing service packs.&lt;/li&gt;
&lt;li&gt;To process cash deposits when necessary.&lt;/li&gt;
&lt;li&gt;To prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered.&lt;/li&gt;
&lt;li&gt;To handle invoicing credit accounts and internal job cards including PDI.&lt;/li&gt;
&lt;li&gt;To assist as needed in reception area.&lt;/li&gt;
&lt;li&gt;To ensure that quality standards are being adhered to.&lt;/li&gt;
&lt;li&gt;To adhere strictly to Health and safety regulations and company policies together with Franchise standard requirements.&lt;/li&gt;
&lt;li&gt;To report any near misses or accidents to the Health and Safety Co-Ordinator or any other staff member in the Human Resources Department.&lt;/li&gt;
&lt;li&gt;To report any Health and Safety Hazards to the Health and Safety Co-Ordinator or Administration Clerk.&lt;/li&gt;
&lt;li&gt;Any other duties assigned by direct superiors from time to time.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication both in Maltese and English&lt;/li&gt;
&lt;li&gt;O&#039; Level Standard of Education&lt;/li&gt;
&lt;li&gt;Basic understanding of basic motor components&lt;/li&gt;
&lt;li&gt;Previous experience in a similiar role will be considered an asset&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Benefits Card&lt;/li&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;/ul&gt;

Service Advisor

&lt;p&gt;This position is suited to individuals who are looking to advance their careers in the automotive industry.&lt;/p&gt;
&lt;p&gt;The Motor Vehicle Mechanic is responsible to diagnose any mechanical and electrical faults, to carry out servicing and repairs of vehicles in an efficient and effective manner and to ensure high level of customer satisfaction.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To examine the vehicles for service and repair, identify any faults and determine the cause and the type of repair and parts required for the vehicle.&lt;/li&gt;
&lt;li&gt;To ensure that the vehicle is protected at all time using the appropriate protection such as seat covers, floor mats, steering wheel covers and wing protectors.&lt;/li&gt;
&lt;li&gt;To carry out any duties in a cautious manner to avoid causing any accidental damages to vehicles.&lt;/li&gt;
&lt;li&gt;To ensure that all repairs and services are done within the stipulated time schedule and in accordance with the job card specifications.&lt;/li&gt;
&lt;li&gt;To ensure that faults have been reported on the job card especially if any new faults have been recognised or whether any follow up actions are needed.&lt;/li&gt;
&lt;li&gt;To report to the Workshop Manager on the general condition of vehicles with emphasis on the customer safety and any current or possible future vehicle faults and servicing requirements noticed.&lt;/li&gt;
&lt;li&gt;To make sure proper use of tools and equipment provided.&lt;/li&gt;
&lt;li&gt;To ensure the correct collection, usage, return and disposal of parts and tools used.&lt;/li&gt;
&lt;li&gt;To ensure that all the work carried out is compliant with the manufacturer’s safety standards.&lt;/li&gt;
&lt;li&gt;To ensure customer satisfaction in the service and repair of motor vehicles of all types.&lt;/li&gt;
&lt;li&gt;To keep the work area clean and tidy, ensure that the overall cleanliness of the workshop to promote and maintain a safe working environment.&lt;/li&gt;
&lt;li&gt;To ensure that protective clothing and equipment provided by the company are used and worn at all times.&lt;/li&gt;
&lt;li&gt;To adhere strictly to Health and Safety regulations and Company policies.&lt;/li&gt;
&lt;li&gt;To Keep updated on franchise standards, new vehicle models, manufacturer’s technical specifications and new vehicle technology.&lt;/li&gt;
&lt;li&gt;To attend training organised both locally and abroad when and as required&lt;/li&gt;
&lt;li&gt;To carry out any additional duties assigned by the After Sales Manager.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Repairing&lt;/li&gt;
&lt;li&gt;Operation Monitoring&lt;/li&gt;
&lt;li&gt;Equipment Maintenance&lt;/li&gt;
&lt;li&gt;Communication Skills&lt;/li&gt;
&lt;li&gt;Time Management&lt;/li&gt;
&lt;li&gt;Teamwork&lt;/li&gt;
&lt;li&gt;At least 2 years of experience in a similar role&lt;/li&gt;
&lt;/ul&gt;

There Are No Job Openings at Industrial Motors Limited At The Moment