Retail and Consumer Goods

Retail

Muscats Motors ltd

Health insurance

Employee discounts

&lt;p&gt;&lt;strong&gt;Muscats Motors Ltd&lt;/strong&gt; specialises in Automotive and has an exciting opportunity for a &lt;strong&gt;Runner/Driver &lt;/strong&gt;to join our team.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;As a Runner/Driver, you will be responsible for the necessary deliveries from/ to various locations.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Tasks&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To transport and drive to various locations as directed by his/her direct superior.&lt;/li&gt;
&lt;li&gt;To work within the pre-delivery department as directed.&lt;/li&gt;
&lt;li&gt;To assist the department employees as directed.&lt;/li&gt;
&lt;li&gt;To make sure that when driving the company vehicle, it is handled in the correct manner.&lt;/li&gt;
&lt;li&gt;To assist, support, deliver to and from different locations.&lt;/li&gt;
&lt;li&gt;To perform cleaning of vehicles as required.&lt;/li&gt;
&lt;li&gt;To carry out document deliveries as directed.&lt;/li&gt;
&lt;li&gt;To perform any other duties assigned by his/her direct superior when and as required.&lt;/li&gt;
&lt;li&gt;To abide with the Company Polices and Health and Safety Regulations at all times.&lt;/li&gt;
&lt;li&gt;To make sure that Personal Protective Clothing is worn at all times.&lt;/li&gt;
&lt;li&gt;To strictly adhere to the Health and Safety Regulations and Company Policies.&lt;/li&gt;
&lt;li&gt;To ensure that all company Procedures are adhered to in order to carry out the credit appraisals on a day to day basis.&lt;/li&gt;
&lt;li&gt;To report any near misses or accidents to the Health and Safety Officer or any other staff member in the Human Resources Department.&lt;/li&gt;
&lt;li&gt;To report any Health and Safety Hazards to the Health and Safety Officer or Administration Clerk.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Active Listening&lt;/p&gt;
&lt;p&gt;Reading Comprehension&lt;/p&gt;
&lt;p&gt;Time Management&lt;/p&gt;
&lt;p&gt;Speaking&lt;/p&gt;
&lt;p&gt;Service Orientation&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Qualifications and Experience&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Possess a Clean Driving Licence&lt;/p&gt;
&lt;p&gt;Good Verbal and Written communication skills&lt;/p&gt;
&lt;p&gt;You must be Pro-Active, a team player, and excel in Time Management&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Health Insurance&lt;/p&gt;
&lt;p&gt;Loyalty Card&lt;/p&gt;

Maltese

English

Runner/Driver

&lt;p&gt;Muscats Motors Ltd specialises in Automotive and has an opportunity for an Aftersales Receptionist to join our team. This position is on full-time basis.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The receptionist is responsible to attend the reception and the showroom area at all times and be the first point of contact to clients.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Keep the reception area and showroom in good order at all times &lt;/p&gt;
&lt;p&gt;• Meet and greet walk-in customers, keep them occupied until the next sales executive is available and make them feel comfortable by giving them the best customer experience &lt;/p&gt;
&lt;p&gt;• Answer all incoming calls in a courteous manner and re-direct to responsible person as needed &lt;/p&gt;
&lt;p&gt;• Manage the Muscats Motors inbox and respond accordingly within four (4) hours as to abide with the franchise standards &lt;/p&gt;
&lt;p&gt;• Provide essential information about models and starting prices to prospective clients &lt;/p&gt;
&lt;p&gt;• Fill in marketing surveys, test drive logs and follow ups &lt;/p&gt;
&lt;p&gt;• Assist in the checking of documents and contracts, compile reports and prepare necessary documentation for the sales executive. &lt;/p&gt;
&lt;p&gt;• Update stock, promote and sell accessories and branded goods &lt;/p&gt;
&lt;p&gt;• Keep stationery promotional material up to date and in accordance with the Franchise Standards (such as brochures, leaflets, business cards, etc) &lt;/p&gt;
&lt;p&gt;• Report any maintenance matters and if not resolved, report to her superior immediately &lt;/p&gt;
&lt;p&gt;• Carry out any other clerical duties as required by the company from time to time &lt;/p&gt;
&lt;p&gt;• Adhere strictly to Health and safety regulations and company policies together with Franchise standard requirements&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Excellent Communication&lt;/p&gt;
&lt;p&gt;Teamwork&lt;/p&gt;
&lt;p&gt;Active Listening&lt;/p&gt;
&lt;p&gt;Speaking&lt;/p&gt;
&lt;p&gt;Service Orientation&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Qualifications and Experience&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Fluency in Maltese and English is a must&lt;/p&gt;
&lt;p&gt;O’ Level standard of education&lt;/p&gt;
&lt;p&gt;Computer Literate&lt;/p&gt;
&lt;p&gt;Previous experience in a similar post or similar&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

Aftersales Receptionist

&lt;h1&gt;&lt;/h1&gt;
&lt;p&gt;The &lt;strong&gt;Service Advisor&lt;/strong&gt; will be responsible to ensure an enhanced level of customer satisfaction and customer loyalty. The Service Advisor is the &#039;face&#039; of the copmany and the vital link of ensuring that customer&#039;s requirements are valued and executed at the highest standards. Main tasks and responsibilities&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;To set up and schedule appointments to ensure that the workshop’s availability is maximised&lt;/li&gt;
&lt;li&gt;Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly&lt;/li&gt;
&lt;li&gt;Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls&lt;/li&gt;
&lt;li&gt;Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders&lt;/li&gt;
&lt;li&gt;Upon identifying recalls the service advisor must immediately inform all clients affected, take immediate action, and process all information / job cards&lt;/li&gt;
&lt;li&gt;To notify clients if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary&lt;/li&gt;
&lt;li&gt;To allocate and monitor ‘client waiting’ appointments correctly&lt;/li&gt;
&lt;li&gt;To communicate with and keep in touch with team leaders regarding the status of works, queries, etc&lt;/li&gt;
&lt;li&gt;To contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.&lt;/li&gt;
&lt;li&gt;To confirm with clients any additional / future repairs / ordering of parts&lt;/li&gt;
&lt;li&gt;Identify repeat repair concerns and process job cards to the team leaders for immediate action&lt;/li&gt;
&lt;li&gt;To prepare weekly job cards for filing and warranty job cards for processing&lt;/li&gt;
&lt;li&gt;To contact customers for vehicle collection&lt;/li&gt;
&lt;li&gt;Register service packs for new vehicles and upgrade existing service packs&lt;/li&gt;
&lt;li&gt;To process cash deposits when necessary&lt;/li&gt;
&lt;li&gt;To prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered&lt;/li&gt;
&lt;li&gt;To handle invoicing of credit accounts and internal job cards including PDI.&lt;/li&gt;
&lt;li&gt;Ensures that quality standards are being adhered to&lt;/li&gt;
&lt;li&gt;Adheres strictly to Health and safety regulations and company policies together with Franchise standard requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication both in Maltese and English&lt;/li&gt;
&lt;li&gt;O&#039; Level Standard of Education&lt;/li&gt;
&lt;li&gt;Basic understanding of basic motor components&lt;/li&gt;
&lt;li&gt;Previous experience in a similiar role will be considered an asset&lt;/li&gt;
&lt;/ul&gt;

There Are No Job Openings at Muscats Motors ltd At The Moment