Retail and Consumer Goods

Retail

Muscats Motors ltd

Health insurance

Employee discounts

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Quality and Training Executive is responsible for designing, coordinating, and monitoring training and quality initiatives across the organisation. The role ensures that employee development, brand standards, and ISO 9001:2015 requirements are consistently maintained, while supporting managers in building skills and improving overall organisational performance.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties and Responsability&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;· Liaise with franchise/brand representatives to obtain the necessary information for coordinating technical and non-technical training.&lt;/p&gt;
&lt;p&gt;· Assist managers in identifying training needs and designing development plans for new and existing employees.&lt;/p&gt;
&lt;p&gt;· Map out training plans and schedules together with the Training &amp;amp; Quality Manager and departmental heads.&lt;/p&gt;
&lt;p&gt;· Oversee all professional development activities within the company and ensure compliance with franchise and brand training requirements.&lt;/p&gt;
&lt;p&gt;· Develop, update, and maintain training databases and records, ensuring timely compliance reporting.&lt;/p&gt;
&lt;p&gt;· Coordinate training sessions delivered by subject-matter experts (internal or external) and gather feedback from participants to improve effectiveness.&lt;/p&gt;
&lt;p&gt;· Research and remain up to date on developments in the automotive industry, competitors, and new training methodologies.&lt;/p&gt;
&lt;p&gt;· Compile data on training requirements and outcomes to prepare and monitor budgets, ensuring cost-effectiveness of training initiatives.&lt;/p&gt;
&lt;p&gt;· Support the administration and continual improvement of the Quality Management System, including CAPA registers and documentation control.&lt;/p&gt;
&lt;p&gt;· Perform Internal Audits to ensure strict adherence to ISO 9001:2015 standards, franchise standards, and manufacturer requirements.&lt;/p&gt;
&lt;p&gt;· Assist departments in preparing for external audits, franchise assessments, and self-assessments.&lt;/p&gt;
&lt;p&gt;· Coordinate and analyse Mystery Shopping activities, ensuring corrective actions are followed up.&lt;/p&gt;
&lt;p&gt;· Support the planning of employee engagement and team-building activities related to training and quality initiatives.&lt;/p&gt;
&lt;p&gt;· Coordinate travel arrangements for training and quality activities, including flights, accommodation, and transport, ensuring reconciliation of travel expenses.&lt;/p&gt;
&lt;p&gt;· Attend training and quality workshops or sessions organised by manufacturers locally and abroad, representing the company’s interests.&lt;/p&gt;
&lt;p&gt;· Ensure health &amp;amp; safety regulations and company policies are strictly adhered to in all training and quality activities.&lt;/p&gt;
&lt;p&gt;· Perform any other duties assigned by the Training &amp;amp; Quality Manager.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Note: The list of duties and responsibilities in this accountability profile is not exhaustive, nor permanent, and may be updated as required by business needs.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· A&#039; Level Standard of Education&lt;/p&gt;
&lt;p&gt;· High attention to detail and excellent analytical&lt;/p&gt;
&lt;p&gt;· Ability to work with minimal supervision&lt;/p&gt;
&lt;p&gt;· Strong interpersonal and communication&lt;/p&gt;
&lt;p&gt;· Proven experience in a similar role is considered an asset &lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

English

Maltese

Training and Quality Executive

&lt;p&gt;&lt;strong&gt;Overall Purpose:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The Customer Experience Assistant &lt;strong&gt;must &lt;/strong&gt;assist in the Customer Experience Manager in maintaining an outstanding customer service to our clients by following and adhering to customer service procedures, guiding our esteemed clientele with enquiries relating to loyalty programs, meeting customer satisfaction goals and log complaints and feedback as required.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties and Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;· Call clients following appointments to ask for feedback regarding the service provided.&lt;/p&gt;
&lt;p&gt;· Follow up on client concerns or requests with the appropriate department.&lt;/p&gt;
&lt;p&gt;· Log Complaints in system and action within a reasonable timeframe.&lt;/p&gt;
&lt;p&gt;· Create &amp;amp; submit Customer Boards, send customer feedback to sales and aftersales at the end of month.&lt;/p&gt;
&lt;p&gt;· Assist the Customer Experience Manager in meeting Customer Satisfaction Goals set on a steady basis.&lt;/p&gt;
&lt;p&gt;· Receive feedback from the Customer Experience Manager on the work done to improve skills and perform more effectively.&lt;/p&gt;
&lt;p&gt;· Perform other duties as assigned.&lt;/p&gt;
&lt;p&gt;· Attending training as requested.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Administration and Customer Relations&lt;/strong&gt; – Be knowledgeable in the use of Microsoft Office and other CRM programs to be able to log and document all required interactions with our clients on a central system.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;English and Maltese Language&lt;/strong&gt; – Knowledge of the structure and content of the English and Maltese language including the meaning and spelling of words, rules of composition, and grammar.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Customer and Personal Service&lt;/strong&gt; – Knowledge of customer relations and how to be able to communicate with our clients in a constructive manner to resolve any complaints or queries relating to the service we provide.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Excellent written and verbal communication skills.&lt;/p&gt;
&lt;p&gt;· Good problem-solving skills.&lt;/p&gt;
&lt;p&gt;· Empathy and Adaptability.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The list of duties and responsibilities in this job description is not necessarily exhaustive nor is it necessarily in order of importance, nor is any of this job description permanent and/or immutable. Also, additional duties may be assigned by your superior from time to time.&lt;/p&gt;

Customer Experience Assistant

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;To bridge the gap between technical execution and business strategy by guiding the team to deliver high-quality work. Responsible for driving technical direction, ensuring consistency and optimizing team productivity and efficiency.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main tasks and responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Supervise and support technicians in the daily workshop operations.&lt;/li&gt;
&lt;li&gt;Provide technical guidance and assist with complex diagnostics and repairs.&lt;/li&gt;
&lt;li&gt;Ensure work is carried out according to manufacturer procedures and quality standards with minimal repeat repairs.&lt;/li&gt;
&lt;li&gt;Monitor technician productivity and maintain high standards of workmanship.&lt;/li&gt;
&lt;li&gt;Ensure correct completion of repair orders and warranty documentation for our warranty department.&lt;/li&gt;
&lt;li&gt;Maintain a safe, clean, and organised workshop environment and report any damages as needed.&lt;/li&gt;
&lt;li&gt;Report technical or operational issues to the Service Manager or Aftersales Manager if escalation is needed including new parts required or tools.&lt;/li&gt;
&lt;li&gt;Plan, schedule, and allocate workshop jobs to technicians based on skill level and availability.&lt;/li&gt;
&lt;li&gt;Monitor the progress of repairs to ensure work is completed within agreed timelines.&lt;/li&gt;
&lt;li&gt;Coordinate with service advisors regarding job status, priorities, and customer deadlines.&lt;/li&gt;
&lt;li&gt;Ensure efficient use of workshop capacity and resources.&lt;/li&gt;
&lt;li&gt;Monitor productivity and workshop performance.&lt;/li&gt;
&lt;li&gt;Ensure workshop operations comply with company procedures and franchise standards.&lt;/li&gt;
&lt;li&gt;To ensure the CitNOW and other manufacture targets including upselling are being reached and bonuses gained.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Level 4 – Master Tech or More&lt;/li&gt;
&lt;li&gt;Min 5 years working as a tech&lt;/li&gt;
&lt;li&gt;Driving license&lt;/li&gt;
&lt;li&gt;Any further tech automotive qualification.&lt;/li&gt;
&lt;li&gt;Planning and organisation&lt;/li&gt;
&lt;li&gt;Time management&lt;/li&gt;
&lt;li&gt;People management&lt;/li&gt;
&lt;li&gt;Strict communication and coordination&lt;/li&gt;
&lt;li&gt;Problem solving&lt;/li&gt;
&lt;li&gt;High attention to detail.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Employee Benefits&lt;/li&gt;
&lt;/ul&gt;

Workshop Team Leader

&lt;p&gt;We are looking for an experienced and customer-oriented &lt;strong&gt;Automotive Aftersales Service Advisor&lt;/strong&gt; to join our team.&lt;/p&gt;
&lt;p&gt;This position is ideally suited to a candidate with previous hands-on experience as an automotive mechanic who is ready to take the next step in their career by combining their technical knowledge with customer service, workshop coordination and aftersales support.&lt;/p&gt;
&lt;p&gt;We place particular importance on practical mechanical experience, as the successful candidate will need to understand vehicle repairs, diagnose customer concerns effectively and communicate technical information clearly to both customers and workshop technicians.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key responsibilities &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Welcome customers and act as their main point of contact throughout the vehicle servicing and repair process.&lt;/li&gt;
&lt;li&gt;Listen to customer concerns, understand vehicle symptoms and liaise with technicians to identify the required work.&lt;/li&gt;
&lt;li&gt;Use previous mechanical experience to assess repair requirements and provide informed technical advice.&lt;/li&gt;
&lt;li&gt;Prepare service quotations, explain recommended repairs and obtain customer authorization.&lt;/li&gt;
&lt;li&gt;Coordinate workshop bookings, repair progress and vehicle delivery timelines.&lt;/li&gt;
&lt;li&gt;Keep customers informed about repair status, additional work and completion times.&lt;/li&gt;
&lt;li&gt;Ensure accurate job cards, service records and customer documentation are maintained.&lt;/li&gt;
&lt;li&gt;Identify additional maintenance and repair requirements to support customer satisfaction and aftersales performance.&lt;/li&gt;
&lt;li&gt;Work closely with workshop personnel to ensure efficient workflow and high-quality service.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous experience as an automotive mechanic or vehicle technician is strongly preferred and will be a key selection criterion.&lt;/li&gt;
&lt;li&gt;A solid understanding of vehicle mechanical systems, servicing, maintenance and repair procedures.&lt;/li&gt;
&lt;li&gt;The ability to understand technical problems and translate them into clear, practical explanations for customers.&lt;/li&gt;
&lt;li&gt;Strong communication, organizational and customer service skills.&lt;/li&gt;
&lt;li&gt;A professional, proactive and customer-focused attitude.&lt;/li&gt;
&lt;li&gt;The ability to manage multiple jobs and priorities tasks in a busy workshop environment.&lt;/li&gt;
&lt;li&gt;Good computer skills and the ability to maintain accurate service documentation.&lt;/li&gt;
&lt;li&gt;Previous experience in a Service Advisor or Aftersales role will be considered an advantage, but candidates with a strong mechanical background looking to transition into an advisory role are encouraged to apply.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We Offer&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The opportunity to build on your mechanical expertise in a customer-facing aftersales role.&lt;/li&gt;
&lt;li&gt;A professional working environment within the automotive industry.&lt;/li&gt;
&lt;li&gt;Opportunities for career development and further training.&lt;/li&gt;
&lt;li&gt;A role where your practical technical knowledge and experience will be genuinely valued.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Interested?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;If you are an experienced mechanic looking to move into an aftersales advisory position, or an automotive professional who combines strong technical knowledge with excellent communication skills, we would like to hear from you.&lt;/p&gt;
&lt;p&gt;Please submit your CV and application for consideration.&lt;/p&gt;

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