Retail and Consumer Goods

Retail

Muscats Motors ltd

Health insurance

Employee discounts

&lt;p&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Technical PDI/Valeting Operative is responsible for preparing new vehicles prior to delivery to customers. Additionally, the role involves performing detailed cleaning and valeting on used vehicles to maintain high presentation standards.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsbility &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Coordinate with Service and Sales Managers regarding the parking locations of vehicles.&lt;/p&gt;
&lt;p&gt;· Perform maintenance on stock vehicles following manufacturer’s requirements and company policies.&lt;/p&gt;
&lt;p&gt;· Remove transportation mode settings from new vehicles to prepare them for delivery.&lt;/p&gt;
&lt;p&gt;· Ensure vehicles are protected at all times using appropriate coverings such as seat covers, floor mats, and steering wheel covers.&lt;/p&gt;
&lt;p&gt;· Inspect vehicles and promptly report any damages to the Sales and Service Managers.&lt;/p&gt;
&lt;p&gt;· Clean customers’ vehicles inside and out, including polishing when required.&lt;/p&gt;
&lt;p&gt;· Vacuum vehicle interiors as necessary.&lt;/p&gt;
&lt;p&gt;· Use tools and equipment properly and responsibly.&lt;/p&gt;
&lt;p&gt;· Maintain cleanliness and optimal condition of the wash bay and all pre-delivery inspection equipment&lt;/p&gt;
&lt;p&gt;· Follow pre-delivery inspection procedures for car valeting in accordance with franchise and company requirements.&lt;/p&gt;
&lt;p&gt;· Ensure all work complies with manufacturer’s safety standards.&lt;/p&gt;
&lt;p&gt;· Strive to meet or exceed customer expectations.&lt;/p&gt;
&lt;p&gt;· Adhere strictly to Health and Safety regulations, company policies, and franchise standards.&lt;/p&gt;
&lt;p&gt;· Wear protective clothing and use safety equipment provided by the company at all times.&lt;/p&gt;
&lt;p&gt;· Attend company-organised training as required.&lt;/p&gt;
&lt;p&gt;· Perform light maintenance work when necessary.&lt;/p&gt;
&lt;p&gt;· Carry out any additional duties assigned by the Service Manager.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

English

Maltese

PDI Leading Hand

&lt;p&gt;&lt;strong&gt;Overall Purpose:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The Customer Experience Assistant &lt;strong&gt;must &lt;/strong&gt;assist in the Customer Experience Manager in maintaining an outstanding customer service to our clients by following and adhering to customer service procedures, guiding our esteemed clientele with enquiries relating to loyalty programs, meeting customer satisfaction goals and log complaints and feedback as required.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties and Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;· Call clients following appointments to ask for feedback regarding the service provided.&lt;/p&gt;
&lt;p&gt;· Follow up on client concerns or requests with the appropriate department.&lt;/p&gt;
&lt;p&gt;· Log Complaints in system and action within a reasonable timeframe.&lt;/p&gt;
&lt;p&gt;· Create &amp;amp; submit Customer Boards, send customer feedback to sales and aftersales at the end of month.&lt;/p&gt;
&lt;p&gt;· Assist the Customer Experience Manager in meeting Customer Satisfaction Goals set on a steady basis.&lt;/p&gt;
&lt;p&gt;· Receive feedback from the Customer Experience Manager on the work done to improve skills and perform more effectively.&lt;/p&gt;
&lt;p&gt;· Perform other duties as assigned.&lt;/p&gt;
&lt;p&gt;· Attending training as requested.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Knowledge:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Administration and Customer Relations&lt;/strong&gt; – Be knowledgeable in the use of Microsoft Office and other CRM programs to be able to log and document all required interactions with our clients on a central system.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;English and Maltese Language&lt;/strong&gt; – Knowledge of the structure and content of the English and Maltese language including the meaning and spelling of words, rules of composition, and grammar.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Customer and Personal Service&lt;/strong&gt; – Knowledge of customer relations and how to be able to communicate with our clients in a constructive manner to resolve any complaints or queries relating to the service we provide.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Excellent written and verbal communication skills.&lt;/p&gt;
&lt;p&gt;· Good problem-solving skills.&lt;/p&gt;
&lt;p&gt;· Empathy and Adaptability.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The list of duties and responsibilities in this job description is not necessarily exhaustive nor is it necessarily in order of importance, nor is any of this job description permanent and/or immutable. Also, additional duties may be assigned by your superior from time to time.&lt;/p&gt;

Customer Experience Assistant

&lt;p&gt;Muscats Motors Ltd specialises in Automotive and has an opportunity for an Aftersales Receptionist to join our team. This position is on full-time basis.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Overall Purpose&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The receptionist is responsible to attend the reception and the showroom area at all times and be the first point of contact to clients.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Duties &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;• Keep the reception area and showroom in good order at all times &lt;/p&gt;
&lt;p&gt;• Meet and greet walk-in customers, keep them occupied until the next sales executive is available and make them feel comfortable by giving them the best customer experience &lt;/p&gt;
&lt;p&gt;• Answer all incoming calls in a courteous manner and re-direct to responsible person as needed &lt;/p&gt;
&lt;p&gt;• Manage the Muscats Motors inbox and respond accordingly within four (4) hours as to abide with the franchise standards &lt;/p&gt;
&lt;p&gt;• Provide essential information about models and starting prices to prospective clients &lt;/p&gt;
&lt;p&gt;• Fill in marketing surveys, test drive logs and follow ups &lt;/p&gt;
&lt;p&gt;• Assist in the checking of documents and contracts, compile reports and prepare necessary documentation for the sales executive. &lt;/p&gt;
&lt;p&gt;• Update stock, promote and sell accessories and branded goods &lt;/p&gt;
&lt;p&gt;• Keep stationery promotional material up to date and in accordance with the Franchise Standards (such as brochures, leaflets, business cards, etc) &lt;/p&gt;
&lt;p&gt;• Report any maintenance matters and if not resolved, report to her superior immediately &lt;/p&gt;
&lt;p&gt;• Carry out any other clerical duties as required by the company from time to time &lt;/p&gt;
&lt;p&gt;• Adhere strictly to Health and safety regulations and company policies together with Franchise standard requirements&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Excellent Communication&lt;/p&gt;
&lt;p&gt;Teamwork&lt;/p&gt;
&lt;p&gt;Active Listening&lt;/p&gt;
&lt;p&gt;Speaking&lt;/p&gt;
&lt;p&gt;Service Orientation&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Qualifications and Experience&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Fluency in Maltese and English is a must&lt;/p&gt;
&lt;p&gt;O’ Level standard of education&lt;/p&gt;
&lt;p&gt;Computer Literate&lt;/p&gt;
&lt;p&gt;Previous experience in a similar post or similar&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

There Are No Job Openings at Muscats Motors ltd At The Moment