Automotive Aftersales Service Advisor

We are looking for an experienced and customer-oriented Automotive Aftersales Service Advisor to join our team.

This position is ideally suited to a candidate with previous hands-on experience as an automotive mechanic who is ready to take the next step in their career by combining their technical knowledge with customer service, workshop coordination and aftersales support.

We place particular importance on practical mechanical experience, as the successful candidate will need to understand vehicle repairs, diagnose customer concerns effectively and communicate technical information clearly to both customers and workshop technicians.

Key responsibilities

• Welcome customers and act as their main point of contact throughout the vehicle servicing and repair process.
• Listen to customer concerns, understand vehicle symptoms and liaise with technicians to identify the required work.
• Use previous mechanical experience to assess repair requirements and provide informed technical advice.
• Prepare service quotations, explain recommended repairs and obtain customer authorization.
• Coordinate workshop bookings, repair progress and vehicle delivery timelines.
• Keep customers informed about repair status, additional work and completion times.
• Ensure accurate job cards, service records and customer documentation are maintained.
• Identify additional maintenance and repair requirements to support customer satisfaction and aftersales performance.
• Work closely with workshop personnel to ensure efficient workflow and high-quality service.

Requirements

• Previous experience as an automotive mechanic or vehicle technician is strongly preferred and will be a key selection criterion.
• A solid understanding of vehicle mechanical systems, servicing, maintenance and repair procedures.
• The ability to understand technical problems and translate them into clear, practical explanations for customers.
• Strong communication, organizational and customer service skills.
• A professional, proactive and customer-focused attitude.
• The ability to manage multiple jobs and priorities tasks in a busy workshop environment.
• Good computer skills and the ability to maintain accurate service documentation.
• Previous experience in a Service Advisor or Aftersales role will be considered an advantage, but candidates with a strong mechanical background looking to transition into an advisory role are encouraged to apply.

What We Offer

• The opportunity to build on your mechanical expertise in a customer-facing aftersales role.
• A professional working environment within the automotive industry.
• Opportunities for career development and further training.
• A role where your practical technical knowledge and experience will be genuinely valued.

Interested?

If you are an experienced mechanic looking to move into an aftersales advisory position, or an automotive professional who combines strong technical knowledge with excellent communication skills, we would like to hear from you.

Please submit your CV and application for consideration.