Aftersales Engineer

We are looking for a motivated, technically capable, and customer-focused Aftersales Engineer to join our team.

The Aftersales Engineer will support the day-to-day activities of the Aftersales Department, including the preparation of service quotations, maintenance agreements, fault follow-up, spare parts coordination, and communication with clients, suppliers, subcontractors, and internal teams.

The successful candidate will combine technical knowledge with strong organisational and communication skills to ensure that client requests are handled professionally, accurately, and within the required timeframes.

Key Responsibilities

Quotations and Maintenance Agreements

• Prepare quotations for repairs, maintenance works, spare parts, replacements, upgrades, and corrective works.
• Prepare and renew preventive maintenance agreements in line with client requirements.
• Develop accurate cost estimates covering materials, labour, equipment, subcontractors, transport, and other related costs.
• Clearly define the scope of works, exclusions, assumptions, validity periods, payment terms, and expected lead times.
• Follow up submitted quotations and maintenance agreement proposals with clients.
• Maintain accurate records of quotations, agreements, renewals, and client approvals.
• Identify opportunities for system improvements, replacements, upgrades, and additional services.

Fault and Service Support

• Receive, review, and follow up client fault reports and service requests.
• Gather the necessary technical information to understand the reported issue.
• Liaise with technicians and internal teams to support fault diagnosis and determine the appropriate corrective action.
• Review service reports and prepare quotations for any recommended repairs or additional works.
• Keep clients informed regarding the status of faults, quotations, materials, and planned interventions.
• Escalate urgent, recurring, or technically complex faults to the appropriate team members.
• Support the resolution of client concerns and ensure that agreed actions are properly followed through.

Client Communication and Coordination

• Act as a key point of contact for clients regarding aftersales enquiries, quotations, maintenance agreements, and technical follow-up.
• Respond to client correspondence professionally and within agreed response times.
• Coordinate site surveys and technical meetings where required.
• Clarify client requirements before preparing quotations or proposing solutions.
• Build and maintain professional relationships with clients.
• Support client retention by providing reliable and responsive aftersales service.

Supplier and Subcontractor Coordination

• Request prices, technical information, availability, and lead times from suppliers.
• Coordinate the sourcing of spare parts, replacement equipment, and specialist services.
• Compare supplier and subcontractor offers to ensure technical compliance and commercial competitiveness.
• Follow up outstanding supplier quotations, orders, deliveries, and technical submissions.
• Confirm that proposed materials and equipment are suitable for the relevant application.
• Maintain professional working relationships with approved suppliers and subcontractors.

Technical and Commercial Review

• Review technical drawings, specifications, service reports, equipment schedules, and client requests.
• Select suitable parts, equipment, and technical solutions in coordination with suppliers and internal technical teams.
• Identify technical risks, access limitations, exclusions, dependencies, and special conditions before quotation submission.
• Propose value-engineered or alternative solutions where appropriate.
• Ensure quotations meet approved pricing strategies and margin requirements.
• Verify quantities, labour allowances, supplier costs, and commercial conditions before submission.

Departmental and Administrative Support

• Maintain accurate and organised records of quotations, maintenance agreements, service reports, correspondence, and technical documentation.
• Ensure proper document control and version management.
• Update quotation templates, costing tools, equipment records, and client information.
• Coordinate with the Aftersales Manager, technicians, projects team, design team, procurement team, and accounts department.
• Support the handover of approved works to the relevant operational team.
• Assist with the monitoring of outstanding quotations, maintenance renewals, pending repairs, and client actions.
• Contribute to improving aftersales procedures, response times, costing accuracy, and customer satisfaction.

Candidate Requirements

Candidates must have:

• A recognised degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, Building Services Engineering, or another closely related engineering discipline.
• Previous experience in aftersales, maintenance, technical support, estimating, quotations, or service coordination.
• The ability to read and interpret technical drawings, equipment schedules, specifications, and service reports.
• A practical understanding of HVAC, electrical, mechanical, or building services systems.
• A good understanding of materials, spare parts, labour costing, and maintenance activities.
• Strong written and verbal communication skills.
• A professional and customer-focused approach.
• Good organisational skills and attention to detail.
• The ability to manage multiple enquiries, faults, quotations, and maintenance agreements simultaneously.
• The ability to work independently, prioritise tasks, and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• A valid driving licence.

Qualifications and Experience Considered an Asset

The following will be considered an asset:

• Additional relevant technical qualifications, certifications, or trade licences, particularly Licence A and/or Licence B.
• An MCAST qualification or equivalent technical certification.
• Experience in HVAC, electrical, ELV, plumbing, mechanical, or building services systems.
• Experience preparing preventive maintenance agreements.
• Experience in fault diagnosis or technical service support.
• Experience carrying out site surveys and coordinating with clients, suppliers, and subcontractors.
• Familiarity with CRM, ERP, job-management, or service-management systems.
• Knowledge of local suppliers, subcontractors, and maintenance practices.

Personal Attributes

The ideal candidate will be:

• Technically minded and commercially aware.
• Accurate and detail-oriented.
• Proactive and solution-focused.
• Confident when communicating with clients and suppliers.
• Capable of handling urgent requests in a professional manner.
• Able to take ownership of tasks and follow them through to completion.
• Committed to delivering a high standard of customer service.

Join Our Team

This is an excellent opportunity to join a dynamic and professional organisation where your technical, commercial, and customer-service skills will contribute directly to the continued growth of our Aftersales Department.

The role offers exposure to a wide range of systems, clients, maintenance activities, and technical solutions, together with opportunities for professional development.

Interested candidates are invited to submit their CV and covering letter to [email protected] , quoting “Aftersales Engineer” in the subject line.