Assistant Banqueting Manager

We are seeking a highly organized and experienced Assistant Banqueting Manager to join our team! In this role you will be responsible for overseeing and coordinating all aspects of banquets and events within our venue in coordination with the Banqueting Manager. Your main goal will be to ensure the smooth execution of events and provide exceptional service to our guests.

Responsibilities:

  -Plan, organize, and execute banquets and events, including weddings, conferences, and corporate functions.
- Coordinate with clients to understand their requirements and ensure their expectations are met.
- Manage and train banquet staff, ensuring they deliver excellent customer service.
- Oversee the setup and breakdown of event spaces, ensuring they are properly arranged and decorated.
- Collaborate with the culinary team to create customized menus and ensure timely food and beverage service.
- Handle any guest concerns or issues promptly and professionally.
- Maintain a high standard of cleanliness and organization in banquet areas.
- Stay updated on industry trends and implement innovative ideas to enhance the banquet experience.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Qualifications:

· Higher Diploma / Higher Education qualification specialized in hotel industry or Tourism is preferred.

· A minimum of 2 to 4 years’ experience working in a 5-star property or similar environment.

· Excellent written and verbal communication.

· Experience in leading a team with key leadership skills.

· Ability to work in a fast-paced environment and flexible to workday and night shifts.

· Maintain positive attitude, warm personality, attention to detail and smart appearance.

· Strong attention to detail and problem-solving abilities.

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.