Assistant Branch Manager

Assistant Branch Manager

About Our Client

Our Client is a distinguished financial institution in the Maltese market, part of an extensive multinational conglomerate. With a robust team of professionals, the business offers comprehensive lending and savings solutions tailored to both personal and commercial clients. Operating through a network of branches across the Maltese Islands, the company is dedicated to providing personalised and high-quality service to its diverse customer base.

Role Overview

In collaboration with Heroix, our Client seeks an Assistant Branch Manager who will be instrumental in managing branch operations effectively. The ideal candidate will assist in overseeing branch activities, drive business growth, ensure regulatory compliance, and contribute to team development while delivering exceptional customer service.

Key Responsibilities

Branch Management Support:

• Assist the Senior/Branch Manager in the day-to-day management of the branch, ensuring smooth and efficient operations.

Customer Service Excellence:

• Deliver outstanding customer service, meeting and exceeding the standards set by the business.

Business Development:

• Achieve and surpass performance targets by developing and implementing strategic business initiatives to increase branch profitability and growth.

Team Leadership and Development:

• Mentor and support team members, fostering their professional growth through effective training and development strategies.

Compliance and Problem-Solving:

• Ensure strict adherence to regulatory requirements and internal policies while resolving complex issues and planning branch activities.

Qualifications, Skills and Attributes

Proven Leadership:

• Demonstrate strong people management skills with the ability to lead and motivate a team effectively.

Banking Knowledge:

• Possess a solid understanding of banking principles and accounting fundamentals.

Technical Proficiency:

• Be skilled in MS Office applications and demonstrate advanced business English communication abilities.

Customer-Centric Approach:

• Exhibit exceptional customer service skills with a solutions-oriented mindset.

Relevant Experience:

• Ideally, have 2 years of experience as a commercial supervisor or a minimum of 5 years in banking roles, including experience across multiple branches.

What's on Offer

Career Development:

• Engage in ongoing personal development opportunities to advance your career.

Financial Benefits:

• Access preferential interest rates on loans and comprehensive support for academic advancement through subsidised study loans.

Health and Well-being:

• Receive private health insurance, life insurance, and personal accident cover, along with additional health benefits like free ophthalmic examinations and wellness allowances.

Work-Life Balance:

• Benefit from flexible working arrangements and additional leave for birthday celebrations.

Employee Perks:

• Enjoy annual performance appraisals, salary reviews, and various corporate discounts.

What Heroix Offers

• Confidentiality and Discretion: Ensure your job search is handled with utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep session prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long term: Get the details of the role and the company so that you'll be in a position to see the move as long-term, where you establish yourself for growth and stability.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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