Assistant Night Manager

Intercontinental Malta is looking to recruit an Assistant Night Manager to join their team on a full-time basis. You will work very closely with the Front Office Manager to ensure smooth daily operations. In this role you will be working in a fast pace environment and in a challenging role which will give the opportunity to learn, grow, and be successful.

Responsibilities

· Oversee and manage to the overall operation of the Front Office department

· Guide the Front Office team to ensure guests receive prompt and cordial attention, and personal recognition

· Develop and deliver formal training plans and sessions, in conjunction with the hotel's training policies.

· Take responsibility for monitoring and reviewing the performance of the employees.

· Schedule and regularly conduct routine inspections of the area under their control.

· Work together with the Front office Manager to compile the departmental work schedules.

· Assume responsibility for the main cash float and ensure that the Front Office agents maintain it according to the established policies.

· Ensure that all efforts are being made to maximize room sales and all other hotel revenue and attend daily briefings and other meetings as required.

· Ensure that correct postings of bills and record backups are maintained.

· Be familiar with all Sales Promotions and promote in-house activities in all areas ensuring staff is briefed on all activities.

· Train, support and assist all the Front Office staff by having hands-on approach.

· Cooperate with team members / supervisors from all other departments, in particular Housekeeping, Food and Beverage Room Service, Maintenance and Front Office.

Guest Experience

· Is the main point of guest contact during the night hours of operation.

· Anticipates guest needs, and handle guest inquiries in a helpful and attentive manner.

· Monitors all wakeup calls sheets at telecommunication area.

· Ensures all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

Responsible Business

· Monitors and supervises all incidents at night and report accordingly.

· Complete the night audit in line with the standards and procedures of the hotel.

· Oversees all the postings from the day shift and correct it where needed.

· Checks the routing instruction for all guest account and modify where applicable.

· Ensures all the back-up documents for next day departure are ready for review.

· Develops a close and harmonious working relationship with all hotel departments.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Qualifications

· Previous experience working at management level, within a restaurant / Hotel environment

· Customer focused and ability to listen and respond to demanding customer needs by ensuring high delivering standards of customer service

· Interpersonal skills and excellent verbal and written communication skills

· Excellent leadership skills with the ability to manage, develop and inspire workforce

· Flexible to work within operational hours and not limited to (e.g. evenings, holidays, weekends)

· Maintain positive attitude, warm personality, attention to detail and smart appearance

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.