Health insurance

Employee discounts

&lt;p&gt;&lt;strong&gt;Define the Future with us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for ambitious individuals who can connect with absolutely anyone. Our Contact Centre Team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&lt;/p&gt;
&lt;p&gt;The role of Contact Centre Agent embodies the multi-skill model of our contact centre, offering the one-stop comprehensive solution for both technical support and general customer care queries.&lt;/p&gt;
&lt;p&gt;Your mission is to interact with customers through various channels. Provide general service/product information and troubleshoot both service and technical support matters. You will be a member of our most skilled agents.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Expected Hours of Work&lt;/strong&gt;: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster.  Availability of evenings and weekend work is required.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Does this sound interesting to you? Here’s what you must have to match our requirements;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong command of verbal and written communication in the &lt;strong&gt;English &lt;/strong&gt;and &lt;strong&gt;Maltese&lt;/strong&gt; language;&lt;/li&gt;
&lt;li&gt;In possession of a school leaving certificate (MQF Level 1) and/or 1-year continuous working experience;&lt;/li&gt;
&lt;li&gt;Proficient in but not only MS computer applications;&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technical background&lt;/strong&gt; with basic telecommunications equipment connectivity;&lt;/li&gt;
&lt;li&gt;Ability to think on your feet and meet customers at their level;&lt;/li&gt;
&lt;li&gt;Ability to multitask effectively and handle stressful situations appropriately;&lt;/li&gt;
&lt;li&gt;Excellent data entry and typing skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Does this sound like you? Here’s how you can hit a few plus points for this position:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1 year of continuous experience in a contact centre environment;&lt;/li&gt;
&lt;li&gt;3 O’ Level passes or equivalent and/or a recognized MQF level 2 qualification;&lt;/li&gt;
&lt;li&gt;Ability to add personality to interactions: Be conversational – yet professional;&lt;/li&gt;
&lt;li&gt;Superior listening skills and knowledge of customer service best practices and principles;&lt;/li&gt;
&lt;li&gt;High levels of adaptability and intrinsically driven towards efficiency.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;If this describes you, then this is a glimpse of what you&#039;ll be doing:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide an excellent standard of service on both technical support and general customer care queries of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&lt;/li&gt;
&lt;li&gt;Ensure that all problems are resolved speedily achieving the best levels of first contact resolution and excellent customer satisfaction;&lt;/li&gt;
&lt;li&gt;Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&lt;/li&gt;
&lt;li&gt;Be capable of identifying new sales, upselling or cross-selling opportunities from possibly every contact interaction and seal the deal immediately;&lt;/li&gt;
&lt;li&gt;Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&lt;/li&gt;
&lt;li&gt;Regularly meet targets set by line management;&lt;/li&gt;
&lt;li&gt;Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&lt;/li&gt;
&lt;li&gt;Alert the line management of trends in customer interactions;&lt;/li&gt;
&lt;li&gt;Be prepared to undergo further training to keep abreast with customers’ needs;&lt;/li&gt;
&lt;li&gt;Process sales orders and agreements;&lt;/li&gt;
&lt;li&gt;Other duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What’s in it for you?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;No more bills! Free UNLIMITED GO services for your home and mobile&lt;/li&gt;
&lt;li&gt;Four weeks paid birth-leave for all non-birthing parents&lt;/li&gt;
&lt;li&gt;Private Hospital Health Insurance, to protect you from unexpected, high medical costs&lt;/li&gt;
&lt;li&gt;A budget to spend on your own personal and/or professional development&lt;/li&gt;
&lt;li&gt;Therapy sessions to support your needs in collaboration with Richmond Foundation&lt;/li&gt;
&lt;li&gt;A budget dedicated to your children’s summer school costs&lt;/li&gt;
&lt;li&gt;And more…&lt;br&gt;&lt;br&gt;&lt;strong&gt;We&#039;ll recruit as soon as we find our match. Don&#039;t think twice - apply now&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;