Customer Care Representative

At Homemate, we don’t just sell home improvement products — we help customers turn ideas into reality. We’re looking for a Customer Care Representative who is passionate about service excellence, enjoys problem-solving, and thrives in a fast-paced retail environment.

If you love interacting with people, finding solutions, and being part of a supportive and energetic team, this role could be perfect for you.

🔹 Your Role at Homemate

As a Customer Care Representative, you will be at the heart of the customer journey, ensuring every client receives professional, efficient, and friendly service from start to finish.

Your main responsibilities will include:

• Assisting customers with queries related to products, purchases, company procedures, and store policies.
• Answering incoming phone calls and directing them to the appropriate departments or store sections.
• Opening and managing customer accounts for orders by accurately recording client information.
• Processing deposits for ordered items and handling full payments for purchased products.
• Managing returns, exchanges, and repair requests by:Listening carefully to customer concerns
  Identifying the root of the issue
  Offering and explaining the most suitable solution
  Coordinating corrections or adjustments
  Following up to ensure complete customer satisfaction
  
• Effecting FlexiPay contracts accurately and efficiently.

🔹 What We’re Looking For

• Excellent communication and interpersonal skills
• A customer-focused mindset with strong problem-solving abilities
• Good organisational and administrative skills
• Ability to remain calm, professional, and solution-oriented at all times
• Previous customer care or retail experience is an asset

🔹 Working Hours & Flexibility

• Work is carried out on a shift basis, including:Evening shifts up to 8:00 pm
  Saturdays, Sundays, and Public Holidays
  
• Flexibility is essential, as staff may be required to work in other Homemate outlets when operational needs arise.

🔹 Why Join Homemate?

• Be part of a well-established and growing local brand
• Work in a dynamic, supportive team environment
• Gain exposure to multiple departments and develop valuable retail and customer care skills
• Enjoy a role where no two days are the same