Customer Service - Officer

Customer Service Officer

IIG Bank (Malta) Ltd, established in 2010, is a licensed banking institution regulated by the Malta Financial Services Authority. The Bank’s principal activity is commodity trade finance with a focus on emerging markets, and its aim is to play a role in sustainable trade finance as providers of specific expertise, market knowledge and robust compliance within a transparent supply chain.

Job title & role description:

The Bank is looking to recruit an Officer on a full-time basis (Monday to Friday – 08:00 to 17:00 hrs) with an indefinite contract of employment at the Branch Office in Qui-Si-Sana, Sliema.

The Customer Service Officer is a member of the Operational Team who are responsible for the Bank’s onboarding and administration of fixed-term deposits. Reporting to the Branch Manager, the Customer Service Officer shall also endeavor to provide exceptional customer service to the Bank’s client base.

Main responsibilities:

• Preparing all documentation and forms for the opening of bank accounts;
• Processing of Incoming and Outgoing Payments;
• Handle the day-to-day requirements of the clientele;
• Assist with the day-to-day execution of documents, general maintenance, and administration of our department;
• Carry out other administrative tasks as may be required from time to time.

Skills & qualifications required:

• Previous banking experience or experience in a similar role will be considered an asset;
• Strong written and verbal communications skills;
• Analytical mind with attention to detail;
• The capability of working effectively in a team environment with minimal supervision;
• Good problem solving and decision-making skills;
• Good influencing skills;
• Strong time management and ability to meet deadlines;
• Able to work in a fast-paced environment;
• Positive attitude vis-à-vis the work, challenges and non-routine tasks;
• Experience using software packages such as MS Office;
• Fluency in spoken and written Maltese is essential for this role due to regular direct interaction with local customers.

Package:

• Attractive entry salary ranging from €22K to €25K, depending on qualifications and experience;
• Health and Dental insurance cover;
• Performance based discretionary bonus;
• Paid Car Parking space;
• Home Loan interest rate subsidy;
• Annual contribution towards a private pension scheme;
• Telephony expenses rebate.

IIG Bank (Malta) Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need, without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, marital status, or any other status protected by Maltese law.

All applications will be handled with strict confidentiality and are subject to our Candidates Privacy Notice, a copy of which may be accessed through this link https://iigbank-malta.com/doc/privacy-candidate.pdf . 

We thank all applicants for expressing interest, but please note that only shortlisted candidates will be contacted.