Customs Clearance Administrator

About Our Client

Heroix is collaborating with an established organisation operating within the maritime and logistics sector. Our Client supports a varied portfolio of partners and stakeholders through specialist services, knowledgeable employees and a progressive approach to operational improvement.

Role Overview

The Customs Clearance Administrator will support the efficient movement of inbound and outbound goods by coordinating clearance formalities and maintaining accurate records. This position involves working closely with customers, colleagues and relevant parties to ensure that each consignment progresses without unnecessary delays.

Key Responsibilities

• Customs Entries: Compile and submit the information required to complete clearance procedures for incoming and outgoing consignments.
• Document Verification: Examine shipping records for accuracy, completeness and compliance before entries are processed.
• Customer Coordination: Contact customers to obtain missing information and supporting paperwork within the required timeframes.
• Query Management: Respond to enquiries concerning clearance requirements, consignment status and the next stages of the delivery process.
• Shipment Follow-Up: Monitor active cases and assist in resolving administrative matters that could affect the timely release of goods.
• Team Collaboration: Work closely with colleagues across the operation to maintain an organised workflow and dependable customer service.

Qualifications, Skills and Attributes

• Education: A sound general educational background is required. An ECDL qualification, or equivalent evidence of digital competence, would be advantageous.
• Experience: Previous exposure to shipping, freight, customs administration or a related environment is required.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Able to exchange information clearly and professionally with customers, colleagues and other relevant parties.
• Interpersonal Skills: A cooperative individual who contributes positively to the team and supports colleagues when needed.
• Technical Skills: Confident in using computers and standard office applications, with the ability to learn sector-specific systems.
• Organisation: Capable of managing several files, documents and deadlines while maintaining close attention to detail.
• Self-Motivated: Takes ownership of assigned duties and follows tasks through with minimal supervision.
• Problem-Solving: Able to identify missing or inconsistent information and take appropriate action to help prevent avoidable delays.

What’s on Offer

• Compensation: A competitive salary based on experience and qualifications.
• Working Hours: This is a full-time position.
• Other Benefits: A comprehensive benefits package in line with prevailing industry practices.
• Career Development: Opportunities to broaden your expertise and progress professionally within a growing and evolving organisation.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid and constructive feedback to enhance your CV.
• Interview Planning: Get personalised preparation sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it is the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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