About This Job
Overview
Responsible for timely, safe, and accurate delivery of biscuits and snacks to customers across Malta, maintaining professional customer service and upholding company standards.
Key Responsibilities
- Order Fulfilment & Delivery: Load, transport, and deliver goods according to scheduled routes and manifests; ensure orders match paperwork and invoices.
- Route Planning & Time Management: Follow efficient routes, manage delivery schedule, and adapt to traffic or site constraints to meet delivery windows.
- Customer Interaction: Provide courteous, professional service at all customer locations; obtain signatures or cash, handle delivery queries, and record exceptions or returns.
- Goods Handling & Safety: Securely load/unload items, use handling equipment where required, and adhere to manual handling and road safety regulations.
- Vehicle Care & Documentation: Perform basic vehicle checks (fuel, oil, tyre pressure), report defects, keep vehicle clean, and maintain delivery logs, proof-of-delivery records, and incident reports.
- Returns & Stock Control: Report shortages/damages, and assist with inventory counts when required.
- Compliance: Follow company policies, health & safety procedures, and legal driving regulations; report accidents or near-misses promptly.
- Team Collaboration: Coordinate with warehouse, dispatch, and customer service teams to resolve issues and improve delivery performance.
Skills and Qualifications
- Language Proficiency: Native Maltese and full professional English.
- Experience: Some years of experience and driving experience are important.
- Licences & Certifications: Valid Malta Category C driving licence and clean driving record.
- Customer Service: Strong interpersonal skills, professional demeanor, and ability to handle customer concerns calmly.
- Organisational Skills: Reliable time management, accuracy in paperwork, and ability to follow routes and schedules independently.
- Physical Requirements: Good physical fitness for lifting, carrying, and repetitive tasks.
- Technical Skills: Comfortable using GPS/mobile devices for route guidance.
- Attitude: Responsible, punctual, safety-conscious, and able to work with minimal supervision.