About This Job
Every room has to be perfect. We’re searching for the right Executive Housekeeper for InterContinental Hotel, Malta, to make sure our standards never slip, manage all aspects of our housekeeping and laundry operations.
The selected candidate shall be responsible to lead and co-ordinate the daily operations of the operations of a housekeeping department to ensure our hotel and all respective entertainment areas and outlets are kept in a clean and orderly condition, to deliver memorable and unique guest experiences - With every single stay.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
● Leading a fully fledged housekeeping department including extensive public areas, laundry, rooms and staff uniforms.
● Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
● Addressing special requests for guests, VIPs, repeat visitors and VIP Club members.
● Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety and hygiene standards.
● Handling complaints and special requests to keep every guest happy.
● Maintaining inventory levels, preparing budgets, and driving productivity.
● Maintaining and ordering supplies and equipment while minimising waste – in support of our green initiatives.
● Planning ahead for manning required in line with productivity benchmarks, seasonal requirements and upcoming events to ensure productivity, maximise resource efficiency and ensure the highest standards of housekeeping is kept at all times.
● Developing the teams to ensure proper checking and supervision of staff.
● Ensuring adequate stock levels of uniforms, linen, amenities and equipment.
● Weekly Scheduling of employees to ensure that all areas are well manned according to occupancy and prepared to receive our guests.
● Ensuring adherence to our brand standards and the 5 ‘S’ of housekeeping.
What we need from you
● Excellent communication and strong interpersonal leadership skills.
● Ideally having a Hospitality Management qualification or related field.
● Strong knowledge of all policies and procedures related to housekeeping.
● Proficient in the use of Microsoft Office Applications and Opera System.
● Experience with luxury brand standards ideally in 5 Star property.
● 3+ years total experience in a similar position.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.