About This Job
The Food & Beverage Server is responsible for delivering exceptional service to guests. This role involves taking orders, serving food and beverages, and ensuring a positive dining experience. The ideal candidate is friendly, efficient, knowledgeable about the menu, and committed to providing top-notch guest service.
Key Responsibilities:
1. Guest Service
- Greet guests warmly, introduce them to the dining options, and create a welcoming environment.
- Present menus, answer questions about menu items, and make personalised recommendations.
- Attend to guest needs throughout the dining experience, ensuring satisfaction and handling any issues promptly and professionally.
2. Order Taking and Serving
- Take accurate food and beverage orders from guests and relay them to the kitchen or bar in a timely manner.
- Serve food and beverages efficiently and courteously, ensuring that all items meet hotel standards for presentation and quality.
- Follow up with guests after serving to ensure their expectations are met and offer additional assistance as needed.
3. Knowledge and Compliance
- Maintain in-depth knowledge of menu items, specials, and promotional offerings to answer guest questions.
- Follow proper health and safety protocols, including food handling and sanitation standards.
- Adhere to all hotel policies, including responsible alcohol service policies, to ensure guest safety and compliance.
4. Setup and Cleanup
- Assist in setting up dining areas, including table arrangements, place settings, and any decorations, as needed.
- Clear tables promptly and reset them for incoming guests, ensuring cleanliness and readiness.
- Assist in closing duties at the end of shifts, including cleaning, organising, and restocking supplies.
5. Collaboration and Communication
- Work closely with kitchen, bar, and banquet staff to ensure seamless service.
- Communicate any special requests, allergies, or dietary restrictions to the kitchen to ensure guest safety.
- Relay guest feedback or issues to management for timely resolution.
Qualifications:
- Education: Diploma or equivalent preferred.
- Experience: Prior experience as a server in a restaurant or hotel environment preferred.
- Skills: Strong interpersonal and communication skills, basic math abilities for handling payments, and the ability to memorize menu items and specials.
- Other: Ability to work flexible hours, including evenings, weekends, and holidays.