Full Time - Customer Care Assistant

Join Our Team as a Customer Care Assistant!

Are you passionate about delivering outstanding service and creating unforgettable experiences? Join us as a Customer Care Assistant at our vibrant Entertainment Centre!

You'll play a vital role in ensuring our guests enjoy an electrifying, fun, and safe environment. From greeting visitors to managing food orders, you'll be a friendly face that enhances every guest interaction.

Key Responsibilities:

• Welcome guests warmly and enthusiastically upon arrival.
• Monitor guest behaviour to ensure safety and enforce facility rules in a professional manner.
• Maintain cleanliness and organization in dining, seating, and entertainment areas.
• Support team members as needed, contributing to a positive and collaborative work culture.
• Address customer queries and concerns promptly and courteously.
• Monitor for disruptive behaviour or misuse of equipment, and act appropriately when needed.
• Answer customer questions clearly or refer them to the appropriate team member.
• Communicate effectively with guests to understand and meet their needs.
• Take food and beverage orders accurately using tablets.
• Process payments using EPOS systems.
• Upsell menu items and promote offers to enhance guest satisfaction and boost sales.
• Ensure all food handling complies with safety and hygiene regulations.
• Work closely with the kitchen team to ensure timely and accurate service.
• Assist with opening/closing duties, including setting up and cleaning down areas.
• Follow all company policies and procedures, including uniform and grooming standards.
• Strive to exceed guest expectations with every interaction.

Qualifications & Skills:

• Previous experience in customer service (preferably in food & beverage or hospitality).
• Friendly, outgoing personality with a strong customer-focused attitude.
• Ability to stay calm and efficient in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• High attention to detail, especially regarding cleanliness and hygiene.
• Flexibility to work evenings, weekends, and holidays.
• Experience in food and beverage service is a plus.
• Food Handling Certificate