German-Speaking Claims Associate

German-Speaking Claims Associate – Global Insurance Operations

• Use your German and English skills in a truly international environment
• Join a global insurance brand with strong European exposure
• Enjoy hybrid work, structured development, and a people-first culture

An exciting opportunity has opened to join one of Europe’s leading insurance providers as a German Customer Support Specialist, offering a chance to build a rewarding career in claims and customer operations. This role is perfect for someone who thrives on communication, enjoys solving problems, and wants to make a real impact in a global organisation that values precision, empathy, and teamwork.

In this position, you’ll act as the primary contact for German-speaking clients managing insurance claims and complaints, providing guidance, and ensuring each interaction is handled with professionalism and care. You’ll collaborate with multilingual colleagues and international experts across Europe, gaining valuable exposure to cross-border operations and complex customer service challenges.

What makes this role stand out is the growth potential. You’ll receive ongoing training, mentorship, and continuous learning opportunities that will empower you to deepen your expertise in insurance operations and open doors to leadership and specialist roles across the organisation.

Key Responsibilities

• Support German-speaking clients throughout the claims and complaints process.
• Coordinate with legal, medical, and operations teams to ensure accurate resolutions.
• Manage case documentation, ensuring compliance with internal standards and regulations.

Your Profile

• Fluency in German and English (written and spoken).
• Experience in insurance, claims handling, or customer service preferred.
• Strong attention to detail, analytical mindset, and good Excel skills.

Salary & Benefits

• €27,000 per annum, hybrid working model with a home-working allowance, comprehensive health and life insurance, performance bonus and complimentary lunches, continuous learning and development support, including sponsorship for training and professional qualifications.

For more information, contact Jorge Giammattei confidentially at +356 2601 6751.

I specialise in recruitment for Insurance and Operations. If this role isn’t the perfect fit, I’d be glad to connect and discuss other opportunities aligned with your career goals.