About This Job
About This Job
About Us
At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Saint James Hospital Group is hiring students as Health Portal Ambassadors to help patients get set up on the new Saint James Health Portal app while they wait for their appointment.
Role and Responsibilities
Your job is to get as many patients as possible signed up and confident using the Saint James Health Portal. You will approach patients in the waiting room, explain what the app offers, help them download it and log in, and walk them through its main features on their own phone. The Health Portal is available on the App Store, Google Play and the web.
1. Approach patients in the waiting room. Introduce yourself politely, explain you are from Saint James, and ask if they have a few minutes to set up the Health Portal.
2. Explain the benefits. Describe in simple terms what the app lets patients do and why it saves them time.
3. Help with download and login. Guide the patient to download the app (or open the web version) and complete registration and first login on their own device.
4. Walk them through the app. Show the main features step by step until the patient is comfortable using it alone.
5. Handle questions and objections. Answer common questions about the app, privacy and security, respect a patient's decision if they say no.
6. Escalate issues. Pass login problems, account errors or technical faults to the HIS team and note them for follow-up.
7. Share feedback. Report recurring patient questions, complaints and suggestions to the rollout team.
8. Keep materials ready. Make sure leaflets, posters or QR-code cards are stocked in the waiting areas.
Patient privacy and conduct
Ambassadors must protect patient privacy and dignity at all times.
• Never ask for, type in or write down a patient's password, PIN or verification code; the patient enters these themselves.
• Never take the patient's phone away.
• Do not discuss a patient's medical information shown in the app.
• Do not approach patients who are in pain, distressed, being called in, or with clinical staff.
• Accept a "no" politely and do not approach the same patient again during that visit.
• Offer help to relatives or carers only with the patient's agreement.
• Wear your ID badge and follow hospital infection-control and confidentiality policies.
Requirements
Essential
• Currently enrolled student
• Confident using smartphones on both iPhone and Android
• Friendly, patient and comfortable approaching people you don't know
• Clear spoken English and Maltese
• Reliable and able to work agreed shifts for the full 6 months
Desirable
• Experience in customer service, retail, sales or promotions
• Studies in health, IT, communications or marketing
• Experience helping older people or people less comfortable with technology
Training, targets and how to apply
Training provided. Before starting, you will be trained on the Health Portal's features, the sign-up process, common patient questions, data protection and hospital conduct rules.
How success is measured
• Number of patients signed up and logged in per shift
• Number of patients walked through the app
• Quality of patient feedback and conduct
• Accuracy of daily activity logs
What’s in it for you
- Internal training programs and skill development initiatives
- Support with training and professional development
- Employee referral bonus incentive
- Complimentary daily Lunch
- Staff and family discounts on hospital services and fees
- Staff Discounts on products and services from our subsidiaries
- State-of-the-art equipment and technology
Join us for exceptional benefits and a positive work culture.