Inpatient Bookings & Billings Officer

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Roles & Responsibilities:

• Issuing detailed quotations for self-pay clients.
• Following up on quotations to confirm surgery booking, or otherwise.
• Negotiating with Operating Theatre Nursing Officer regarding booking of theatre cases.
• Booking of theatre cases as per theatre, surgeon and anaesthetist availability.
• Contacting patients booked for surgery and explaining admission pathway.
• Reminding patients about admission time and fasting time, as necessary.
• Informing patients about settlement of revenues, whether self-pay or insured, with possible short falls that need to be settled prior to admission.
• Accurately entering data into Hospital Information System (HIS) for preparation of surgeons’ theatre lists, booking of patients for theatre and theatre utilisation post operatively.
• Issuing patient bills accurately, as per quotation/insurance agreements, and in a timely manner.
• Verifying that referral forms, quotations, correspondence from insurance companies, and medical reports whenever available, are attached to the patient record on the HIS.
• Reminding surgeons and anaesthetists about the procedures planned for the next surgery day.
• Liaising with wards/unit for admission and transfer of patients.
• Processing letters and reports and corresponding with colleagues, patients, specialists and third parties.
• Retrieving and printing patient schedules, patient data labels and admission forms from HIS.
• Ensuring all documents required for billing are prepared, chasing up medical reports as the need arises.
• Chasing after insurance companies for guarantee of payment or otherwise.
• Issuing bills to patients in a timely basis (both insured in-patients and self-pay in-patients).
• Collecting deposits or dues from patients prior to admission.
• Corresponding with local and foreign insurance companies may be necessary.
• Attending all mandatory training as scheduled by the company.
• Working in accordance with all safe working policies and procedures.
• Keeping Manager informed of problems or issues that arise; performing other duties within the department, as assigned

Required Knowledge, Abilities & Skills:

• Multitasking skills.
• Excellent interpersonal communication skills and telephone etiquette.
• Fluent in written and spoken Maltese and English.
• Ability to maintain confidentiality.
• Demonstrates a commitment to quality improvement and excellence in customer service.
• Exercise proper courtesy, consideration, and sensitivity in dealings with patients, members of the public and other employees.
• Act with integrity in the performance of your official duties and in the use of official equipment and facilities.
• A positive can-do attitude and self-motivated.
• Ability to listen and learn quickly
• Ability to work under pressure and meet set deadlines
• Ability to work in a team environment
• Basic knowledge of Microsoft Office applications, especially Microsoft Excel and Word
• Organised, responsible with an excellent eye for detail and possess analytical skills

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.