About This Job
We are looking for Insurance Clerk to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent service, we would love to hear from you.
What you will do:
- Ensure that all Personal lines Underwriting decisions are made accurately and in a timely manner.
- Reviewing personal lines proposals, conducting risk assessments and making underwriting decisions in line with the Agency's guidelines.
- Ensure that all Personal lines enquiries are recorded and chased effectively.
- To ensure that any assigned reports, processes and statistics are always up to date and delivered within agreed timeframes.
- Collaborate with other departments, such as claims, to ensure that personal lines underwriting aligns with overall business goals.
- Stay informed about changes in regulations, industry trends and best practices, propose to management any improvements to processes and procedures to maintain efficiency.
- Provide effective, necessary support to clients, staff and intermediaries to ensure that quotes / policies / changes / renewals are authorised in an efficient and timely manner within the same working day, unless the risk is of a complex nature, in such circumstances proper feedback is to be given.
- Give excellent customer service to clients and intermediaries and achieve an overall 90% rating of excellent or satisfied from direct clients and intermediaries.
- Maintain up-to-date records and documentation for streamlined operations.
- Assist with other related activities as needed to support agency objectives.
- Communicate effectively and professionally with other staff members, clients and external parties, using appropriate language, tone and etiquette in verbal and written communication.
- To follow and comply with all guides and procedures, including rules and legislation that govern insurance, including but not limited to the Conduct of Business Rulebook.
- Flag with management pertinent requests, issues or complaints from clients / intermediaries / staff immediately.
- Any other task assigned by management.
What we are looking for:
- Excellent communication skills in both English and Maltese.
- Strong organisational skills with excellent attention to detail.
- Ability to prioritise tasks, work efficiently under pressure, and consistently meet deadlines.
- A proactive team player with a professional and customer-focused approach.
- Proficiency in Microsoft Office applications.
- An insurance qualification will be considered a strong asset.
Why join us?
- A competitive salary package that rewards your expertise.
- A supportive team culture where collaboration and personal connections matter.
- A professional work environment designed to help you succeed.
- Continuous growth through skill coaching and performance management systems tailored to your career journey.
- Be part of a respected and growing insurance agency where success is driven by innovation, teamwork, and a commitment to delivering exceptional service.
Ready to grow with us? Apply now and start building your future with Thomas Smith Insurance Agency Ltd.