About This Job
About This Job
Looking for a role where you can truly make an impact from day one?
We are a growing and fast-paced food retail group seeking a capable and driven IT professional to support and strengthen our IT function. We're looking for a First Line IT Support Officer to join our team, providing day-to-day technical support across our retail sites and head office. You'll be the first point of contact for IT issues, helping keep our stores, staff, and systems running smoothly.
🔍 Key Responsibilities
- Responding to and resolving first-line support tickets (hardware, software, network, and POS-related issues).
- Basic experience with Microsoft 365 (Outlook, Teams, Word/Excel) - installation, troubleshooting, and basic account issues.
- Providing remote and, when needed, on-site support across multiple retail locations.
- Troubleshooting Windows PCs/Laptops, POS terminals, printers, scanners, and general office equipment.
- Escalating more complex issues to the IT Administrator/senior team when needed.
- Assisting with new user setup (onboarding/Offboarding) and equipment handovers.
- Learning and supporting our in-house/custom retail software (full training provided).
- Participate in IT Team Projects & Security Initiatives (e.g., new site rollouts, hardware upgrades, system implementations).
- Keeping accurate records of issues and resolutions in our ticketing system.
- Following up with users to confirm issues are fully resolved.
- Manage UPS systems.
🎯 Candidate Profile
- Experience supporting Windows environments.
- Familiarity with MacOS, iOS, and Android devices.
- Fluent in English.
- A positive attitude and always happy to help.
- Basic understanding of networking concepts (WiFi, LAN, printers, general troubleshooting).
- Strong communication skills - comfortable explaining technical issues to non-technical staff.
- A methodical, patient approach to troubleshooting.
- Willingness to travel between sites when required.
- Valid driving license required.
- Previous helpdesk/first-line support experience is a plus, but not essential - a strong willingness to learn matters most.
- Full training will be provided on our custom in-house software - no prior experience with it required.
- Documenting recurring issues, fixes, and step-by-step procedures for common tasks.
- Keeping accurate records of issues and resolutions in our ticketing system.
💡 What We’re Looking For
We are looking for someone who is:
- Proactive and solutions-oriented, with a strong sense of ownership.
- Comfortable working with autonomy and minimal supervision.
- Highly organised, detail-oriented, and reliable.
- Adaptable and resilient in a fast-moving operational environment.
- Motivated by the opportunity to build, improve, and make a tangible impact.
🌱 What we offer
- The opportunity to join a growing and ambitious organisation.
- A role with real responsibility and autonomy.
- A dynamic workplace where no two days are the same.