IT & ERP Specialist

About Our Client

Our Client is an established Maltese business within the food production sector, sourcing quality ingredients through close relationships with local producers. The Company maintains high standards across its operations while contributing to Malta's agricultural community and supplying consumer products throughout the Maltese Islands.

Role Overview

Heroix is collaborating with our Client in the food production sector to recruit an IT & ERP Specialist. This position will provide hands-on technology support across the Business while helping to maintain its core infrastructure, connectivity, communications systems and data protection processes. The successful candidate will also contribute to the implementation and continued development of the Company's ERP environment, working closely with internal teams, technology partners and other businesses within the Group when required.

Key Responsibilities

• IT User Assistance: Deliver day-to-day technical assistance to employees across workstations, peripheral equipment, Microsoft 365, internal applications and connectivity, ensuring issues are addressed efficiently and users receive appropriate updates.

• Service Request Management: Manage technical queries through the Company's support platform, assessing urgency, progressing cases through to resolution and referring more complex matters to the appropriate party when required.

• Hardware and Software Setup: Prepare and deploy authorised devices and applications while handling the technology requirements associated with employees joining, moving within or leaving the Business.

• Network Management: Maintain and troubleshoot the Company's network environment, including IP configurations, VLANs, managed switching, DNS and DHCP, together with wireless connectivity and related infrastructure.

• Connectivity and Remote Access: Assist with firewall configurations, VPN services and authorised network access, ensuring connectivity remains dependable and appropriately controlled.

• Server and Directory Administration: Support the Windows Server environment and manage Active Directory users, security groups, permissions and Group Policy settings.

• Virtual Infrastructure: Assist with the administration of Hyper-V infrastructure and virtual servers, covering deployment, capacity monitoring, resource management and scheduled migration activities.

• Systems Maintenance: Carry out authorised system upgrades, security patches and preventative maintenance while investigating technical faults and performance concerns.

• Business Telephony: Manage the 3CX environment, including user extensions, handsets, queues, routing arrangements and ring groups, while resolving voice and connectivity issues and liaising with telecommunications partners where necessary.

• Backup and Restoration: Oversee Veeam backup activity, investigate unsuccessful jobs, verify system coverage and maintain the required backup cycles and data retention arrangements. Carry out approved data restoration and recovery exercises where required.

• ERP Project Support: Collaborate with business departments to understand workflows and technology requirements, supporting the ERP Executive with assigned implementation activities and technical coordination.

• ERP Configuration and Data: Assist with access setup, system configuration, data preparation, migration checks and validation to support the effective introduction and ongoing use of the ERP platform.

• Testing and User Adoption: Participate in user acceptance testing, document identified issues, follow up on corrective actions and support subsequent testing. Develop practical guidance materials and assist employees during training, deployment and post-launch stages.

• Cybersecurity Support: Implement authorised security controls covering user access, multi-factor authentication and endpoint protection, while reviewing assigned alerts and supporting remediation work when vulnerabilities are identified.

• Incident Escalation: Promptly raise potential security incidents through the appropriate channels and contribute to investigation and recovery activities when required.

• Technical Records: Keep IT inventories, infrastructure records, network documentation, configuration information and operational procedures accurate and current.

• Supplier and Department Coordination: Work with external technology providers and internal stakeholders to progress assigned activities, communicating dependencies, risks and unresolved matters to the IT Manager.

• Continuous Improvement: Follow established change-control processes and contribute ideas that can strengthen system stability, operational efficiency and the quality of technology support provided across the Business.

Qualifications, Skills and Attributes

• Education: A diploma or degree in Information Technology, Computer Science, Networking or another relevant discipline is preferred. Applicants who have developed comparable expertise through practical professional experience will also be considered.

• Professional Certifications: Qualifications relating to Microsoft technologies, networking, cybersecurity, Veeam or 3CX would be advantageous.

• Experience: A minimum of three years' experience within IT support, infrastructure or systems administration is required, preferably within a business environment supporting multiple users and technologies.

• Microsoft Environment: Practical knowledge of Windows Server, Hyper-V, Active Directory, Group Policy, DNS, DHCP and Microsoft 365 is required.

• Networking Knowledge: Demonstrable understanding of subnetting, switching, routing, VLAN configuration, IP networking, managed switches, VPNs and firewall technologies is expected.

• Backup and Recovery: Previous exposure to Veeam and the ability to oversee backup activity, investigate unsuccessful processes and undertake authorised restoration and recovery exercises are required.

• Telephony Systems: Experience working with 3CX or comparable IP telephony technology, including user configuration and technical troubleshooting, is required.

• ERP Exposure: Previous participation in an ERP deployment, business application support, data transfer exercises or user testing would be beneficial.

• Security Awareness: A sound understanding of account privileges, multi-factor authentication, endpoint protection, software patching and good cybersecurity practices is important.

• Technical Troubleshooting: Strong diagnostic abilities are required to identify and address issues affecting hardware, operating systems, connectivity and business applications.

• Scripting Knowledge: Familiarity with PowerShell or another scripting technology would be considered an advantage.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: Able to explain technical matters clearly to colleagues with different levels of IT knowledge and communicate effectively with suppliers and internal stakeholders.

• Interpersonal Skills: A collaborative and service-focused approach, with the ability to build productive working relationships across departments and with external technology partners.

• Organisation: Capable of balancing user requests, routine system administration, planned maintenance and project-related responsibilities while maintaining accurate records.

• Self-Motivated: Comfortable taking ownership of assigned work, developing an understanding of business operations and expanding technical knowledge as systems and requirements evolve.

• Problem-Solving: A logical and methodical approach to investigating technical problems, identifying appropriate solutions and determining when escalation is necessary.

• Professional Integrity: Strong attention to detail, discretion and responsible judgement when working with confidential information, system privileges and Company data.

What's on Offer

• Compensation: A competitive salary package aligned with the successful candidate's experience, technical expertise and suitability for the position.

• Working Hours: Full-time employment within the Company's IT function.

• Health Insurance: Health insurance cover is provided as part of the employee benefits package.

• Career Development: Opportunities to broaden technical expertise and progress professionally within an established organisation, with exposure to infrastructure, ERP systems and wider technology projects.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.

• CV Review: Receive candid & constructive feedback to enhance your CV.

• Interview Planning: Get personalised prep sessions prior to your interviews.

• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.

• Long Term: Gain insights into the role and company for a long-term, stable career move.

• Exclusive Opportunities: Access a broader range of job opportunities.

• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.

• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.

• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.

• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.

• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.

• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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