Health insurance

Employee discounts

Mizzi Motors Ltd.

&lt;p&gt;&lt;strong&gt;Mizzi Motors Ltd&lt;/strong&gt; has an exciting opportunity for an &lt;strong&gt;IT Support Executive &lt;/strong&gt;to join our dynamic team. This position is on &lt;strong&gt;full-time basis&lt;/strong&gt; and is suited to individuals that are looking to advance their career in IT.&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;IT Support Executive&lt;/strong&gt; will be responsible to assist in the daily administration of the Company’s IT Systems and to provide support to users on any IT related matters. They will be responsible for any support related tools and systems.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Main Tasks and Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;· Provide 1st and 2nd line technical support to internal staff via various channels (IT Service Helpdesk, phone, email, in-person)&lt;/p&gt;
&lt;p&gt;· Liaise with 3rd party providers and vendors when required.&lt;/p&gt;
&lt;p&gt;· Take responsibility of the ticketing system, including managing and tracking support requests.&lt;/p&gt;
&lt;p&gt;· Handle the on-boarding and off-boarding of computer users.&lt;/p&gt;
&lt;p&gt;· Monitor, setup, configure and maintain ICT equipment including PCs, laptops, printers and mobile devices.&lt;/p&gt;
&lt;p&gt;· Identify, research and resolve technical issues.&lt;/p&gt;
&lt;p&gt;· Manage and troubleshoot Microsoft 365 Copilot applications such as Outlook, word, Excel, etc&lt;/p&gt;
&lt;p&gt;· Maintain and improve the IT infrastructure in collaboration with the IT team.&lt;/p&gt;
&lt;p&gt;· Assist with the general maintenance of the networking infrastructure.&lt;/p&gt;
&lt;p&gt;· Perform configurations and installations on Company Windows clients / servers.&lt;/p&gt;
&lt;p&gt;· Assist in the planning, design, documentation, and implementation of modules and user software applications.&lt;/p&gt;
&lt;p&gt;· Familiarise yourself with the core IT Systems at Mizzi Motors (Dealer Management System - DMS) to provide guidance and assistance to the Company’s users.&lt;/p&gt;
&lt;p&gt;· Familiarise yourself with hardware and software brand-specific systems &amp;amp; portals to provide guidance and assistance to the Company’s users.&lt;/p&gt;
&lt;p&gt;· Attend training both locally and abroad when and as required.&lt;/p&gt;
&lt;p&gt;· Maintain our 3CX telephone system from a device and software aspect together with other team members and 3rd party suppliers.&lt;/p&gt;
&lt;p&gt;· Update and create relevant IT support documentation.&lt;/p&gt;
&lt;p&gt;· Work on delegated IT operational duties on infrastructure, office productivity and business&lt;/p&gt;
&lt;p&gt;systems.&lt;/p&gt;
&lt;p&gt;· Perform any other duties assigned by his direct superiors when and as required.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Educational and skill requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous experience in IT is required&lt;/li&gt;
&lt;li&gt;Fluid in verbal and written communications skills in English and Maltese&lt;/li&gt;
&lt;li&gt;Proactive, self-motivated and capable of working on own initiative while forming an important part of a team environment&lt;/li&gt;
&lt;li&gt;Multi-task while adhering to deadlines&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Job benefits&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Health Insurance&lt;/li&gt;
&lt;li&gt;Loyalty Card&lt;/li&gt;
&lt;li&gt;Specialized Training Locally or Abroad&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.&lt;/p&gt;

IT Support Executive

About This Job

Job details

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Language Requirements

English - Professional working proficiency (Required)

Maltese - Full professional proficiency (Advantage)

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