IT Support Officer

Mizzi Motors Ltd has an exciting opportunity for an IT Support Officer to join our dynamic team. This position is on full-time basis and is suited to individuals that are looking to advance their career in IT.

The IT Support Officer will be responsible to assist in the daily administration of the Company’s IT Systems and to provide support to users on any IT related matters. They will be responsible for any support related tools and systems.

Main Tasks and Responsibilities

· Provide 1st and 2nd line technical support to internal staff via various channels (IT Service Helpdesk, phone, email, in-person). Escalate 3rd line technical support to the relevant Team members.

· Assist the IT Infrastructure team at Head Office in troubleshooting in any infrastructure related issues.

· Assist the IT Security team at Head Office in any security-related tasks or incidents.

· Liaise with 3rd party providers and vendors when required.

· Assign, track and complete tickets within the ticketing system.

· Handle the on-boarding and off-boarding processes of computer users in collaboration with the rest of the IT team.

· Familiarise yourself with the core IT Systems at Mizzi Motors, such as the Dealer Management System (DMS), to provide guidance and assistance to the Company’s users.

· Familiarise yourself with hardware and software brand-specific systems & portals to provide guidance and assistance to the Company’s users.

· Monitor, setup, configure and maintain ICT equipment including PCs, laptops, printers and mobile devices.

· Identify, research and resolve technical issues.

· Manage and troubleshoot Microsoft 365 applications such as Outlook, Word, Excel, and other productivity applications.

· Perform configurations and installations on Company Windows clients. Assist in application server maintenance when necessary.

· Assist in the planning, design, documentation, and implementation of modules and user software applications related to the automotive companies

· Attend training both locally and abroad as and when required.

· Support & troubleshoot our telephone system from a device and software aspect together with other team members and 3rd party suppliers.

· Update and create relevant IT support documentation.

· Perform any other duties assigned by his direct superiors when and as required.

Educational and skill requirements

• Previous experience in IT is required
• Fluid in verbal and written communications skills in English and Maltese
• Proactive, self-motivated and capable of working on own initiative while forming an important part of a team environment
• Multi-task while adhering to deadlines

Job benefits

• Health Insurance
• Loyalty Card
• Specialized Training Locally or Abroad

The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.