IT Support Specialist

IT Support Specialist

About Our Client

Our Client is a major player in the Maltese corporate landscape, a group of companies involved in various sectors. The company's mission is to provide high-quality products and services to its customers. The company's guiding values are integrity, respect, and innovation. They are seeking a skilled IT Support Specialist to join their dynamic team. This role offers an excellent opportunity to contribute to the smooth operation of the company's IT infrastructure and provide essential technical support to its diverse user base.

Role Overview

As the IT Support Specialist, you'll be the first point of contact for internal staff experiencing technical difficulties. You'll be responsible for troubleshooting hardware, software, and network issues, ensuring that users can perform their tasks efficiently. You'll also play a key role in maintaining IT systems, implementing new technologies, and collaborating with the IT team to enhance the company's overall IT environment.

Key Responsibilities

• User Support: Provide timely and effective technical support to internal staff through various channels, including a helpdesk ticketing system, phone, email, and in-person interactions.
• Issue Resolution: Diagnose and resolve hardware, software, and network problems, escalating complex issues to senior IT staff when necessary.
• System Maintenance: Monitor, configure, and maintain ICT equipment, such as PCs, laptops, printers, and mobile devices, ensuring they are in good working order.
• User Onboarding/Offboarding: Manage the IT aspects of the employee onboarding and offboarding processes, setting up new users and equipment and ensuring the secure removal of access for departing employees.
• New Technology Rollouts: Assist in the deployment of new IT systems and technologies, providing user training and support.
• Collaboration: Work closely with the IT team to implement IT policies and procedures, ensuring compliance and best practices.
• Vendor Management: Liaise with third-party providers and vendors to resolve technical issues and coordinate support services.
• Documentation: Create and maintain clear and concise documentation of technical processes, issues, and solutions.

Qualifications, Skills and Attributes

• Communication: Excellent verbal and written communication skills in English. Maltese will be seen as an asset.
• Technical Expertise: Proven experience in IT support or a similar role, with strong knowledge of Microsoft operating systems, Microsoft 365 suite, and Intune.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Self-Motivation: A proactive and self-motivated individual who can work independently and manage multiple tasks simultaneously.
• Teamwork: A collaborative team player who can contribute to a positive and productive IT environment.
• Additional Skills: Familiarity with network administration, remote desktop applications, and helpdesk software. Experience with cloud services (e.g., Azure) and knowledge of cybersecurity principles are a plus.
• Other Requirements: Possession of a valid driving license.

What's on Offer

• Competitive Salary: An attractive remuneration package commensurate with your experience and skills.
• Benefits: Additional benefits, including a mobile connection package, health insurance, and a loyalty card.
• Growth Opportunities: The chance to develop your IT skills and knowledge in a supportive and dynamic environment.
• Job Satisfaction: The satisfaction of helping users overcome technical challenges and contributing to the success of the company.

What Heroix Offers

• Confidentiality and Discretion: Ensure your job search is handled with utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep session prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long term: Get the details of the role and the company so that you'll be in a position to see the move as long-term, where you establish yourself for growth and stability.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

Follow Heroix:

https://www.linkedin.com/company/heroix-rise-to-new-heights/

https://www.facebook.com/Heroix.eu/

DIER E.A. Licence No: 00229-2023