Key Account Executive – Healthcare & Medical Tech

About Our Client
Heroix is collaborating with an established organisation operating within Malta’s healthcare and medical technology sector. Our Client supplies medical equipment, devices and digital healthcare solutions to hospitals, clinics and other healthcare organisations, complemented by technical expertise and relationships with recognised international manufacturers. The Company has built extensive sector experience and supports healthcare providers in delivering high standards of patient care.

Role Overview
Our Client is seeking a commercially driven Key Account Executive to manage a portfolio of healthcare customers and support the continued development of selected medical product lines. The position combines account management, business development, product expertise and sales coordination, requiring regular interaction with healthcare professionals, purchasing decision-makers and international suppliers. Working alongside the Key Account Manager and internal departments, the successful candidate will help expand existing business, identify new opportunities and ensure customers receive knowledgeable and responsive support throughout the sales cycle.

Key Responsibilities

• Account Management: Develop trusted relationships with healthcare professionals, purchasing teams and other key contacts, maintaining regular engagement and providing dependable support throughout the commercial relationship.

• Sales Development: Generate revenue from the allocated portfolio by identifying customer requirements, pursuing prospective opportunities and expanding business within existing accounts.

• Product Presentations: Introduce medical products and solutions to clinical professionals and purchasing stakeholders, clearly communicating their applications, advantages and suitability for customer requirements.

• Clinical & Product Support: Conduct demonstrations, evaluations and training sessions, helping healthcare users understand and appropriately utilise products within the assigned range.

• Customer Engagement: Serve as a central commercial contact for allocated customers, maintaining an active presence through meetings, site visits and structured follow-up.

• Supplier Coordination: Maintain productive communication with international suppliers regarding product developments, technical knowledge, training and ongoing commercial matters, while assisting the Key Account Manager with supplier relationship management.

• Tender Management: Keep abreast of relevant procurement opportunities issued by public authorities and healthcare institutions, and coordinate allocated tender processes from initial review through final submission.

• Tender Documentation: Gather the necessary information and documentation from relevant departments, manage submission requirements and timelines, and obtain commercial guidance or authorisation from the Key Account Manager when required.

• Market Intelligence: Track developments within the medical technology market, including competing solutions, pricing activity and emerging trends, and communicate useful insights to the Key Account Manager.

• Order & Billing Coordination: Work closely with Finance and Operations to ensure customer orders and related invoicing are processed accurately and without unnecessary delay.

• Stock Coordination: Review stock requirements for the allocated portfolio and liaise with Operations to support adequate availability and appropriate replenishment planning.

• Sales Reporting: Maintain visibility over commercial activity by providing pipeline information, account updates, customer insights and sales progress reports to the Key Account Manager.

• Business Growth: Recognise opportunities for additional sales within current accounts while developing prospective customers relevant to the product portfolio.

• Marketing Collaboration: Partner with the Marketing team on campaigns, sales collateral and other promotional initiatives supporting the assigned product range.

• Product Launches & Events: Contribute to the successful introduction of new products and participate in relevant promotional, educational and industry events.

• Product Knowledge: Participate in clinical and technical learning programmes to develop comprehensive knowledge of the solutions represented by the Business.

• Compliance: Carry out responsibilities in accordance with Company procedures, applicable regulatory standards and Good Distribution Practice requirements.

• Commercial Performance: Work towards established sales targets for allocated accounts and contribute to the broader commercial performance of the product portfolio.

• Planning & Budgeting: Provide input into forecasting, budgeting and commercial planning relating to the assigned product categories.

• Additional Responsibilities: Undertake other reasonable duties relevant to the position as requested by the Key Account Manager.

Qualifications, Skills and Attributes

• Education: A Bachelor’s degree within a healthcare or clinical discipline, such as Nursing, Radiography, Physiotherapy or another relevant clinical field.

• Experience: At least two years of professional experience within sales, account management or a comparable commercially focused position. Previous exposure to medical devices, healthcare technology or the wider healthcare industry would be advantageous.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: Strong verbal, written and presentation capabilities, with the confidence to explain clinical or technically detailed products to professional audiences.

• Interpersonal Skills: A professional and customer-focused approach, with the ability to establish credibility and develop lasting relationships with clients, suppliers and internal colleagues.

• Commercial Skills: Good business judgement, an understanding of sales dynamics and the confidence to negotiate while maintaining positive customer relationships.

• Technical Skills: Competence in Microsoft Office applications together with the ability and willingness to build detailed knowledge of medical equipment and healthcare technology.

• Organisation: Strong planning and time-management capabilities, with the ability to coordinate several accounts, tender deadlines, customer requirements and commercial priorities simultaneously.

• Self-Motivated: A target-focused and proactive approach, with the drive to take responsibility for activities and follow them through to completion.

• Problem-Solving: A practical and accountable mindset, with the ability to coordinate stakeholders, address issues efficiently and maintain progress towards agreed outcomes.

• Teamwork: A cooperative approach and the ability to work effectively with Sales, Operations, Finance, Marketing and other functions to deliver a consistent customer experience.

• Driving Licence: A valid driving licence is required due to the customer-facing and field-based elements of the position.

What's on Offer

• Compensation: A competitive salary package reflecting the responsibilities and commercial nature of the position.

• Working Hours: A full-time position offering a hybrid working arrangement.

• Health Insurance: Comprehensive private health insurance is provided as part of the employment package.

• Employee Discounts: Access to preferential employee pricing across selected products represented by the Business.

• Professional Development: Continuous learning and development opportunities to strengthen professional, commercial and product knowledge.

• Training: Access to relevant technical and clinical learning opportunities associated with the Company’s medical technology portfolio.

• International Employment Support: Visa assistance and support with applicable work permit costs are available where required.

• Work Environment: Join a supportive and people-focused organisation that places importance on creating a positive and welcoming workplace.

• Career Development: Opportunities for professional growth and advancement within a dynamic and established company operating in the healthcare and medical technology sector.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.

• CV Review: Receive candid & constructive feedback to enhance your CV.

• Interview Planning: Get personalised prep sessions prior to your interviews.

• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.

• Long Term: Gain insights into the role and company for a long-term, stable career move.

• Exclusive Opportunities: Access a broader range of job opportunities.

• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.

• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.

• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.

• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.

• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.

• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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