Lead Core Systems Officer

In line with the Bank’s continued development, the need has arisen to engage a Lead Core Systems Officer to form part of the Bank’s Information Technology Department. The successful candidate shall be a hands-on infrastructure professional responsible for leading the day-to-day Systems Administration function, providing technical guidance and direction to System Administrators, leading infrastructure related projects and serving as the primary escalation point for infrastructure related matters.

The main responsibilities of the role include but are not limited to:

· Leading and managing the daily activities of the Systems Administrators team including effective tasks delegation, monitoring performance and ensuring service excellence;

· Serving as the primary point of contact and escalation point for infrastructure related operational matters and projects;

· Overseeing the maintenance, support and continuous improvement of the Bank’s infrastructure environment including servers, network services, storage backup and recovery platforms;

· Ensuring the resilience, availability and optimal performance of infrastructure services across the Bank;

· Monitoring system resources, conducting capacity planning and recommending infrastructure improvements;

· Maintaining hands-on improvement in the administration, support and troubleshooting of infrastructure services and platforms;

· Performing and overseeing system maintenance and upgrades including applying updates, service packs, patches and hotfixes;

· Ensuring backup and recovery processes are in place, tested regularly and aligned to business continuity requirements;

· Leading infrastructure related projects and technical workstreams;

· Liaising with vendors and internal stakeholders for issue resolution, compliance and service improvements;

· Maintaining technical documentation, standards and operational procedures;

· Undertaking other IT related duties as may be required.

The applicant as a minimum shall:

· Have proven experience in enterprise infrastructure administration and support;

· Demonstrate ability to lead and develop a technical team;

· Have strong problem-solving skills with the ability to prioritise and work under pressure;

· Have excellent communication, documentation and stakeholder management skills;

· Preferably:

a) Have relevant technical certifications

b) Have exposure to financial services or other regulated environments

c) Be familiar with cloud and hybrid environments.

Applicants should send their application accompanied by a detailed CV to [email protected].