Heroix

&lt;p&gt;&lt;strong&gt;Operational Training and HR Support Executive&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Our Client&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;A great opportunity has emerged within a prestigious cluster of hotels in St Julian&#039;s, seeking to employ&amp;nbsp;a dedicated Operational Training and HR Support Executive to join the team on a full-time basis. In this pivotal role, you will contribute significantly to the delivery of exceptional guest experiences. As a member of the HR team, you will closely collaborate with heads of departments, hotel managers, and the Operations Director.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The primary focus of this role is to provide comprehensive operations training and coaching, ensuring operational excellence across various departments. Additionally, the position involves handling HR-related duties, addressing basic employee inquiries, and serving as a point of contact for HR matters.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;&lt;em&gt;Operations Training &amp;amp; Coaching&lt;/em&gt;:&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Conduct observations and audits of operations in departments such as Food &amp;amp; Beverage, Front Office, Housekeeping, Reservations, etc.&lt;/li&gt;&lt;li&gt;Provide constructive feedback to operational teams to enhance service excellence and efficiency.&lt;/li&gt;&lt;li&gt;Develop and deliver on-the-job training sessions to address specific operational needs and maintain consistent service standards.&lt;/li&gt;&lt;li&gt;Collaborate with departmental managers to identify training gaps and customize programs accordingly.&lt;/li&gt;&lt;li&gt;Stay updated with industry best practices and incorporate them into training materials and sessions.&lt;/li&gt;&lt;li&gt;Monitor the progress and effectiveness of training initiatives, making necessary adjustments for continuous improvement.&lt;/li&gt;&lt;li&gt;Act as a mentor and resource for operational team members, offering guidance and support in their professional development.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;&lt;em&gt;HR Support&lt;/em&gt;:&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Serve as a point of contact for employee queries on basic HR matters.&lt;/li&gt;&lt;li&gt;Redirect employees to relevant HR colleagues when necessary and follow up.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;Proven experience in training and development, ideally in a hospitality or service-oriented industry.&lt;/li&gt;&lt;li&gt;Strong understanding of hospitality operations, service standards, and guest experience principles.&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills, with the ability to provide constructive feedback and support to employees.&lt;/li&gt;&lt;li&gt;Completion of any form of hotel management studies will be considered an asset.&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#039;s on Offer&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;Competitive salary and benefits.&lt;/li&gt;&lt;li&gt;Exciting career opportunity in a dynamic hospitality environment.&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;strong&gt;Heroix - Rise to New Heights&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Follow Heroix: &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
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&lt;p&gt;&lt;a href=&quot;https://www.facebook.com/Heroix.eu/&quot; target=&quot;_blank&quot;&gt;https://www.facebook.com/Heroix.eu/&lt;/a&gt;﻿&lt;em style=&quot;font-family: inherit; font-size: 0.875rem;&quot;&gt;&lt;strong&gt;﻿&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;﻿﻿DIER E.A. Licence No: 00229-2023&lt;br&gt;&lt;/p&gt;

	Monthly	Yearly
Gross Salary	€0.00	€0.00
Tax	€0.00	€0.00
National Insurance	€0.00 *	€0.00
COLA / Bonus	€42.71 **	€512.52 **
Net Salary	€0.00	€0.00

Operational Training and HR Support Executive

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