
About This Job
- Support Senior Management in overseeing the smooth day-to-day operation of the hotel.
- Ensure effective coordination between Front Office,Housekeeping, Food & Beverage and other departments.
- Provide operational support to all F&B outlets during service periods, events and high-volume operations.
- Deliver exceptional guest service and handle guest requests, feedback and complaints professionally.
- Monitor service standards and ensure compliance with hotel procedures.
- Conduct regular inspections Of rooms and public areas.
- Assist with guest arrivals and special requests.
- Supervise shifts and support team members during operational hours.
- Identify and address operational issues, escalating when necessary.
- Prepare operational reports and communicate relevant updates during handovers.
Candidate Profile:
- Must be authorised to take up employment in Malta.
- Minimum of 2 years' experience in a supervisory role within the hospitality industry.
- Previous experience in hotel operations will be considered an asset.
- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Proficiency in Microsoft Office Suite (Opera experience will be considered an asset).
- Strong problem-solving and decision-making abilities.
- High level of attention to detail and organisational skills.
- Good knowledge of housekeeping operations and an eye for detail.
- Flexibility to work evening shifts, weekends and public holidays
Attachments
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