· Allocated rooms.
\r\n· Prepare guests rooms for turndown service and ensure service standards are followed.
\r\n· Replenishing supplies and guest amenities.
\r\n· Offer professional, friendly, and engaging service.
\r\n· Assist with regular equipment stocktaking.
\r\n· Assist guests with any requests for information or service they require.
\r\n· Ensure high standards of property presentation, hygiene and cleanliness.
\r\n· Assist with the provision and removal of rollaway beds and cots.
\r\n· Maintaining the cleanliness of the public area, including F&B outlets, lobby area.
The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.
Requirements
\r\n· Previous experience in a similar role.
\r\n· Ability to communicate and understand English and any other language ability will be an advantage.
\r\n· Understanding of the needs and expectations of all guests and ability to provide highest standard of guest services.
\r\n· A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues.
\r\n\r\nWe genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
\r\nEach IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
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