Pensions Administrator

About Our Client
Our Client is an established financial services provider specialising in international pension solutions for individuals across different markets. Operating within a regulated environment, the Company provides a range of retirement schemes supported by professional administration and client services. 

Role Overview
The Pensions Administrator will support the ongoing administration of pension arrangements, ensuring client instructions, documentation and account updates are handled correctly and within the required timeframes. Working closely with the Supervisor and wider team, the successful candidate will communicate with clients and professional advisers, process transactions, maintain accurate records and help ensure that administrative activities meet both Company and regulatory standards.

Key Responsibilities

• Pension Administration: Handle day-to-day pension administration activities, including amendments, applications and other requests relating to client arrangements.
• Transaction Processing: Carry out pension-related transactions carefully and promptly, following the appropriate internal checks, procedures and regulatory obligations.
• Client & Adviser Support: Communicate with clients and professional advisers by telephone and email, providing clear assistance and addressing administrative enquiries in a professional manner.
• Records Management: Keep client information and account details accurate and current within the Company's management systems, while maintaining appropriate confidentiality and data standards.
• Application Processing: Review and progress change requests and supporting documentation, checking that the necessary information has been received before processing.
• Administrative Procedures: Work alongside the Supervisor to support effective administrative processes and contribute to the organised running of the department.
• Risk Awareness: Review client instructions with care and recognise potential risks or issues that may require further attention or escalation.
• Team Support: Assist colleagues with administrative requirements and contribute to the effective management of the department's workload.
• Stakeholder Coordination: Liaise as required with internal departments and external professionals, which may include investment specialists, legal and tax advisers, fund providers and other relevant parties.
• Continuous Improvement: Take a proactive approach to resolving administrative issues and contribute ideas that may improve accuracy, efficiency and the overall client experience.
• Additional Duties: Support other reasonable activities connected with the position when required by Management as business requirements develop.

Qualifications, Skills and Attributes

• Education: A completed post-secondary qualification from a recognised institution is required. Further studies in finance, business or another relevant area would be advantageous.
• Experience: Previous exposure to pensions, financial services or a comparable regulated environment would be beneficial, although candidates with suitable transferable experience may also be considered.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong written and verbal communication skills, with the ability to deal confidently and professionally with clients, advisers, colleagues and external parties.
• Interpersonal Skills: A collaborative and service-oriented approach, with the ability to build effective working relationships across different teams and with external stakeholders.
• Technical Skills: Strong working knowledge of Microsoft Excel and confidence using other Microsoft Office applications. Familiarity with QROPS and an understanding of investment fundamentals would be considered advantageous.
• Numerical Ability: Comfortable working with figures and carrying out calculations accurately when processing pension-related information and transactions.
• Organisation: Able to manage competing priorities, structure workloads effectively and complete time-sensitive work while maintaining a high standard of accuracy.
• Attention to Detail: A careful and methodical approach, with the ability to identify discrepancies and maintain reliable client and transaction information.
• Self-Motivated: Proactive and dependable, with the ability to take responsibility for assigned work and perform effectively both independently and as part of a team.
• Problem-Solving: Able to recognise potential issues, assess transaction-related risks and take appropriate action to resolve or escalate matters.

What's on Offer

• Compensation: A competitive salary package reflecting the responsibilities and requirements of the position.
• Working Hours: Hybrid working arrangement, with two days per week based at the office and the remaining working days offering flexibility to work remotely.
• Pension Scheme: Access to a Company pension scheme.
• Parking: A parking space is provided for added convenience when working from the office.
• Medical Insurance: Private medical and dental insurance is included as part of the benefits package.
• Life Cover: Life insurance protection is included within the employee benefits package.
• Career Development: Opportunities to strengthen your knowledge and experience within pensions and financial services while developing your career in a professional and regulated environment.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
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• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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