Receptionist

As a Receptionist at Alexandra Hotel, you will be the first point of contact for guests and visitors, playing a crucial role in delivering exceptional customer service and ensuring smooth operations at the front desk. Your responsibilities will include:

Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and payment transactions accurately.
- Answer phone calls and respond to inquiries promptly, providing information about hotel services and local attractions.
- Maintain an organized and tidy reception area, ensuring all materials and resources are well-stocked and up-to-date.
- Collaborate with other hotel departments to assist in guest requests and resolve any issues that may arise during their stay.
- Process guest feedback and complaints professionally, working to ensure guest satisfaction at all times.
- Assist in administrative tasks, including data entry, filing, and maintaining records as required.
- Promote hotel services and amenities, contributing to an increase in guest engagement and satisfaction.

Skills and Qualifications:
- Proven experience as a receptionist or in a similar role, preferably within the hospitality industry.
- Strong proficiency in English, with professional working proficiency in Italian; limited working proficiency in French and elementary proficiency in Maltese is advantageous.
- Excellent communication and interpersonal skills, with a customer-oriented attitude.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Knowledge of Room Master software is considered an asset.
- Attention to detail and a commitment to maintaining high standards of service.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Join our team at Alexandra Hotel, where you can utilize your skills in a dynamic environment and contribute to creating memorable experiences for our guests.