Receptionist Part/Full time

We are seeking friendly, professional, and customer-focused Full time and Part time Receptionists to join our Front of House team at Grands Suites Hotel, Residences & Spa. As the first point of contact for our guests, you will play a vital role in ensuring a welcoming and seamless experience from arrival to departure.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.
• Handle check-in and check-out procedures efficiently.
• Manage guest queries and provide information on services and local attractions.
• Answer calls and assist with reservations in the absence of the reservations team.
• Ensure accurate billing, bookings, and guest record keeping.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain a clean and professional lobby area.
• Handle complaints or emergencies professionally and report to Duty Manager when needed.
• Promote additional services or upgrades to enhance guest experience.
• Complete night audit tasks when on night shifts.

Requirements:

• Previous experience in hospitality or customer service is an asset.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Proficient with reservation software and Microsoft Office.
• Previous knowledge in Opera system is an asset.  
• Ability to work independently and under pressure.
• Flexible to work shifts, including weekends, holidays, and nights.
• Multilingual abilities are considered an advantage.
• Applicants must be already based in Malta.

If you're passionate about hospitality and ready to contribute to a dynamic and professional team, we’d love to hear from you.