Rental Operations Agent

London Services Limited (Avis Budget Malta) is seeking a responsible, motivated, and customer-focused individual to join our Rental Operations team. Based primarily at our MIA station, the role may also involve assignments in other stations across Malta and Gozo. The ideal candidate will deliver exceptional service, demonstrate professionalism, and bring a proactive, “can-do” attitude to every customer interaction.

Duties and Responsibilities:

• Greet customers and assess their needs to recommend the most suitable rental options
• Process rental agreements and payments; provide clear information on rates, policies, and available vehicles
• Upsell additional products and services; explain final charges and obtain signatures on rental agreements
• Handle customer complaints and issues promptly and professionally
• Move and park vehicles in designated areas, including off-site delivery and collection when required
• Wash and clean rental vehicles inside and out as necessary, ensuring they are fully prepared for the next customer
• Conduct thorough vehicle inspections upon return; document any damages using the proper tools and determine applicable charges
• Maintain accurate records and complete required documentation
• Perform daily back-office tasks such as managing emails and preparing station reports
• Assist customers with directions and general travel information

Required Skills and Experience:

• Valid driver’s license with a clean driving record
• Fluency in spoken and written English
• Flexibility to work shifts, including weekends and public holidays
• Strong communication and interpersonal skills
• Ability to work well under pressure, multitask, and thrive in a fast-paced environment
• Friendly, positive, and proactive attitude
• Team player who can also work independently
• Self-motivated and dependable, with a strong sense of responsibility and integrity, especially when working unsupervised
• Previous experience in sales or customer service, especially in car rental or hospitality, is considered an asset

We look forward to welcoming a dedicated person to our team who shares our commitment to excellent service and operational efficiency.

The selected candidate will also have the opportunity to earn monthly commission.